My WD ebook 320GB stopped working after a series of power surges
It was working fine earlier in the morning and then there were a series of power surges. then my laptop could not read it anymore. i tried to plug it into different usb ports but to no avail, it still wasnt recognised at all by my laptop. unfortunately i dont have any other computers in my house to try it plugging it into. it powers up fine but is not being read. what can be done to recover the data? is there software that can be downloaded to read it? it has over 200GB of data so i need to know what to do?
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
My Iomega external hard drive was working this morning but now will not open. Thgere is power and seemingly activity but my desktop either does not see it or does not recognise it. it also sounds as though the drive is beeping
I have a similar WD 320GB drive - but it is a Passbook. When I first got it, I set it up and it worked fine. Not liking the very short 12" (.3M) cable, I grabbed a nice 6' (2M) version as a replacement.
I began to have read and write errors on the drive galore. I returned the drive and spoke with a tech person at the store about it. It turns out that the cable supplied is "specific" to a degree for the drive. Use of "any old" replacement USB cable would not work reliably. I found later that I had another 6' cable that worked without a problem. The cable is rather thick when compared to some of the others I have and am assuming that it was a quality issue with my first cable that caused the failures.
Result: Use the original cable if possible. Use a good quality cable if the original is not available (experiment with a few if needed). Of course, if the drive just plain stopped working - and it happens - contact Western Digital tech support for help or replacement if it's still under warranty, or bite the bullet and buy a new one.
Most likely you have damaged the actual harddrive, the ticking sound is NOT A GOOD HARDDRIVE SOUND! Contact western digital and tell them that your NEW harddrive is making this sound out of the box DO NOT MENTION DROPPING IT. They should RMA it as long as you really did just buy it.
It's possible you can open up the outside case, then put the drive into another computer (might have to change some jumpers, then just add it on your IDE ribbon cable), but this is assuming the power surge only fried the case part and didn't get to the drive.
Keep in mind, if you have a warranty on it, this WILL most likely void it:
Try a replacement USB cable first, and test the MyBook on a different
computer, to ensure the fault is on the external storage unit.
There are two possibilities:
The Mybook USB/ATA controller board is faulty.
In this case you can simply take apart the enclosure and mount the disk
into a new enclosure. WD Mybooks are SATA, but double check the hard disk
connector to ensure.
The hard disk inside is faulty.
In this case repair may be expensive. You need to locate a data
recovery facility with a 'clean room' , the cost is usually more than
If this happened after a power surge, then the problem is most likely a faulty controller board.
If instead you have dropped the hard disk it is possible an hard drive failure, in that case repair will be expensive.
A replacement enclosure will stfrom art about $20 on Ebay or Amazon, and must not necessarily be WD .
Check if your disk is Sata or PATA (IDE) before buying the enclosure.