GO 300 not recognized by PC & Home / doesn't recognize SD card
I've done EVERYTHING suggested in your FAQs on two different
computers and several different USB ports and still no luck. I hope you can
assist as soon as possible on this one as it is very frustrating.
situation is my boss lost his SanDisk for his GO 300 so I snagged a new one and
re-loaded his maps, etc. Plugged the SanDisk into the GO 300, turned it on, and
after a second the display shows the disk being removed from the GO 300 with a
red X thru it. No biggie I thought - bad SanDisk. Picked up another one, loaded
the maps, etc. again with zero issues, can see them in Files-Explorer, etc. but
the same damn red X when I plug it into the TomTom.
Loaded the latest
version of HOME (188.8.131.52) on my PC and figured I'd troubleshoot that way.
Downloaded the latest and greatest this morning, no problems, fired it up, and
plugged in the GO 300. XP can see the new device but HOME does not find the
TomTom. Switched to every USB port on the PC, still the same issue. The picture
on the GO 300 shows the back of the TomTom with the cable plugged in but no
other options. It never asks to 'connect to PC' or anything.
Did the same
procedure on a laptop with the same results and now troubleshooting is pointing
me to the TomTom as the issue. The Sandisks are fine, the cables are good (I've
used a couple different ones), it's charged, applications are loaded fine with
no errors, I've reset the device several times to no avail, XP can see it via My
Computer, yet the GO 300 just sits there and spits out any good SanDisk you put
in it and/or doesn't ask to connect to PC. It gives you the red X-remove the
disk animation or the still shot of the back of the unit showing it's plugged in
but no options to continue.
I've done everything remotely related that I
can see on Support page. Please tell me what I can do to get this working for my
boss again or if it's hosed and we're out a TomTom GO 300 box.
FYI I've also tried uninstalling the latest version of Home and using the earlier version of TomTom Home (as suggested on another site) but that hasn't worked either. . .please assist, anyone?
Re: GO 300 not recognized by PC & Home / doesn't...
WOW!! You have tried everything i can think of...I was going to have you go tan an earlier version of home, which you said at the very bottom....
maybe try this.......put the SD card in the unit and format it again....this time try to add a fresh application and 1 voice only...do this straight from the home program.....now disconnect the device and hopefully it says 'No Maps found'. If it does then we know the drive is good..if not then the unit might be shot....if you do get 'No Maps found'....call into support and have them give you a frsh map...(If they ask, inform them exactly this--'I did not make a back up, all I want is any map, so as long as my unit is up and running"
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
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Turn on your device. Turn up the volume to max setting. Insert the SD card. Do you hear a chime? If you do then the sd card has been recognized by your device. If you do NOT hear a chime then try another card. If you do not hear a chime with another card then there may be an issue with the card slot on the device. It would need to go to Rand McNally support for repairs.
If you hear the chime which confirms the card was recognized then connect your device to your computer. Go to the My Computer option and find the SD card drive. It should say something to the extent of "removable drive". Right click and select the format. Select the FAT32 setting and a quick format is fine. This is done to ensure there is no data on the card and it is formatted correctly.
Once the format is complete select Map Update from the dock. The dock should have no issues recognizing the card and downloading/installing the update.
If you are still experiencing issues please contact Rand McNally technical support.
Technical Support is available:
Monday - Friday
7am - 6pm (CST)
You can place the SD card into the slot beside the chart card.
With the SD card in the GlobalMap unit by itself (take the chart card out), press MENU twice and
choose BROWSE FILES. Does the unit indicate that an SD card is
present? If yes, the card is working fine in that slot. Try the same thing in the other slot. If it only recognizes the SD card in one of the slots, the other slot is bad and probably won't work with any card. If the card is recognized in the BROWSE FILES menu, but the data that is on the card is not working, there could be compatibility issues with the data and the GlobalMap 5000.
Make sure the GlobalMap 5000 has the latest software update from
http://www.lowrance.com/en/Products/Legacy-Products/GlobalMap-5000C/Downloads/GlobalMap-5000C-Software-Update-180/. You might need to get a different, smaller capacity card since your 2GB is not working.
If the 2GB SD card still isn't recognized in the BROWSE FILES menu after the update, the GlobalMap 5000 is not going to work with that 2GB card. You will want to get a different card. I suggest 1GB and smaller.
If this doesn't help, please let me know some more details. Is the 2GB SD card recognized in the BROWSE FILES menu. What are you seeing that makes you determine it does not recognize this card? What files are currently on this card? What kind of card is it (brand, model).
Vista only recognize gmapsupp.img files.Go to www.mapwel.biz/down.htm take MapUpload software then from mapsource select maps you want to transfer to sd card.Or directly from Mapsource select Transfer and send selected map to sd card.Maps must be unlocked.
The i3 comes with a 128MB micro SD card - first can you be more specific as to what you refer to as "not recognized"? Do the usb drivers install correctly and after installation is the i3 recognized by your pc once you hook it up with the USB cable? Is the micro SD card in place? Is it all the way in the slot?