Question about Tomtom GO 300 GPS Receiver

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GO 300 not recognized by PC & Home / doesn't recognize SD card


I've done EVERYTHING suggested in your FAQs on two different computers and several different USB ports and still no luck. I hope you can assist as soon as possible on this one as it is very frustrating.

The situation is my boss lost his SanDisk for his GO 300 so I snagged a new one and re-loaded his maps, etc. Plugged the SanDisk into the GO 300, turned it on, and after a second the display shows the disk being removed from the GO 300 with a red X thru it. No biggie I thought - bad SanDisk. Picked up another one, loaded the maps, etc. again with zero issues, can see them in Files-Explorer, etc. but the same damn red X when I plug it into the TomTom.

Loaded the latest version of HOME ( on my PC and figured I'd troubleshoot that way. Downloaded the latest and greatest this morning, no problems, fired it up, and plugged in the GO 300. XP can see the new device but HOME does not find the TomTom. Switched to every USB port on the PC, still the same issue. The picture on the GO 300 shows the back of the TomTom with the cable plugged in but no other options. It never asks to 'connect to PC' or anything.

Did the same procedure on a laptop with the same results and now troubleshooting is pointing me to the TomTom as the issue. The Sandisks are fine, the cables are good (I've used a couple different ones), it's charged, applications are loaded fine with no errors, I've reset the device several times to no avail, XP can see it via My Computer, yet the GO 300 just sits there and spits out any good SanDisk you put in it and/or doesn't ask to connect to PC. It gives you the red X-remove the disk animation or the still shot of the back of the unit showing it's plugged in but no options to continue.

I've done everything remotely related that I can see on Support page. Please tell me what I can do to get this working for my boss again or if it's hosed and we're out a TomTom GO 300 box.

FYI I've also tried uninstalling the latest version of Home and using the earlier version of TomTom Home (as suggested on another site) but that hasn't worked either. . .please assist, anyone?

Thanks for your help.

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  • 1 more comment 
  • Anonymous Dec 30, 2008

    After trying to update the map software, the same thing happended to my device.

  • Anonymous Jan 02, 2009

    Same here

  • joedolder Jan 13, 2009

    When I plug in my GO 300 it just shows a still of the GPS plugged in with no options. Both Home and my computer do not seem to recognize it. This is the first time I have tried to plug it in so it has never worked as far as I know. Tried all the FAQ stuff on the TomTom website to no avail. Called their tech support line to no avail as well.



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WOW!! You have tried everything i can think of...I was going to have you go tan an earlier version of home, which you said at the very bottom....

maybe try this.......put the SD card in the unit and format it again....this time try to add a fresh application and 1 voice this straight from the home disconnect the device and hopefully it says 'No Maps found'. If it does then we know the drive is good..if not then the unit might be shot....if you do get 'No Maps found' into support and have them give you a frsh map...(If they ask, inform them exactly this--'I did not make a back up, all I want is any map, so as long as my unit is up and running"

Posted on Sep 29, 2009


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