Question about KitchenAid KCO1005OB 1400 Watts Toaster Oven with Convection Cooking
THE TIMER KNOB ON THE KCO10050B IS CRACKED INSIDE AND NO LONGER TURNS THE TIMER.
I've had the same problem. I checked out the Kitchen Aid website, called the toll-free number listed on the site (800-541-6390), and talked to a very pleasant and helpful customer service representative. She said she would be sending a free replacement knob that would arrive in 7 to 10 days. It may sound ominous, but if ya can't fix ya, ya gotta replaceya!
Posted on Feb 05, 2009
Used the phone number above to talk with customer service and found them excellent. No problem, She is sending a new part free, You will need to have the model and serial number located on the back of the machine on white sticker. (800-541-6390)is the toll free number.
Posted on Jun 16, 2009
I had the same problem with a broken timer knob. I contacted KitchenAid Customer Service directly and they replaced the knob at no charge. Their tel.# is 800-541-6390 (M- F 8AM - 8PM EST). I hope that you receive the same friendly customer service that I did.
Posted on May 19, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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