On the tv "mono stereo sap" pops up in the upper left corner all the time, when it does the volume goes way down and gets real crackly. How can I get this to stop? Sometimes the volume goes out completely for a couple of minutes, this is very irrating. I paid alot of money for this tv and I expect better quality than this, please give me a solution to this problem.
I have a 32" Initial which is an ILO with a name change. All I can do is turn it on and off. The volume and menu settings will not work. I have had it for about two months and now I am going to take it back to WalMart. The picture quality is great but it sucks that I can't change the volume or settings. I guess Sony will get my business now.
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Apparently the TVGOS (TV Guide On Screen) signal on CBS stations (since the 6/12/09 digital changeover) can cause the sound to be missing on those channels. Use the SAP button on the remote to page through the SAP options. When you return to the normal setting the sound will be restored. This problem should not occur again unless the SAP button is pressed.
Often a signal might experience a super-quick "drop" in signal strength, and the display is automatically adjusting the now weaker audio signal to "mono" (temporary, as for best quality). But the dropout is usually so brief you will then see the "stronger" signal restored [full strength], and now the audio is "stereo".
It's like a "bump" or "disturbance" that occasionally affects the cable/satellite/OTA (antennae) signal being fed into the TV, and your display's attempts to compensate for the weaker signal [going to mono, then back to stereo once back to full strength].
Connecting it to your cable directly (bypassing the box) or an antenna would give you a true over-the-air signal, which would be proper MTS and would not give you any more pop ups.
If your TV is connected to a Comcast cable box that has a volume control on it with its on screen volume at the top of the picture. Turn it up until the word "stereo" appears and then only use the TV's volume control. This should fix the problem and allow you to enjoy stereo audio.
The mono/stereo is an indicator of the audio signal that the TV is outputing. Like most car radios, they have an indicator that tells you when a station in coming in clear, which may be just an LED or a light. When the signal is weak or when your on a non-stereo station the indicator will not be on. What signal are you providing to the TV? Cable, OTA, STB output??? low RF signal level could be the cause for this.
I have encountered the same problem. I have looked through the menu at least a hundred times to find an answer, but the only thing that I have been able to come up with is to push the MTS button on the remote.