Question about Canon PIXMA MX310 All-In-One Printer
I've scanned with this printer before..for some reason it's not working now.
Everything is plugged in & turned on. The error message reads:
Cannot communicate with scanner. Cable may be disconnected or scanner may be turned off. Check Status. Scanner driver will be closed.
Has anyone had this problem? Thank you.
SOURCE: scanner error
if you put the installation cd in the drive and then if it autostarts close it down, then go to device manager and the properties of the scanner and update driver let pc search automatically and it should reinstall it and then all should be fine i hope , had the same problem on my all in one device
Posted on Sep 24, 2007
I had the same problem with a new Canon MP970. Printed ok, but couldn't communicate with the scanner - error 2,155,0.
Canon phone support didn't help, and suggested it was a firewall problem. I uninstalled, and re-installed, turning off firewall, virus software, and everything. No luck. Tried several USB cables, no luck.
Then I uninstalled again - as well as a couple of old drivers and software associated with two now deceased printer/scanners.
This time I plugged the (same) USB in and turned on the device, using Windows' own hardware install wizard.
Now it works fine (at least for now... touch wood).
So - the problem might be either conflict with other printer/scanner devices installed, or with Canon's installation software.
Posted on Aug 02, 2008
SOURCE: Scan problems with Canon MX310
I had the same problem. After replacing the USB cable with a good one the scanner came back to life.
I suspect scanner has a higher requirement for USB data transmission thats why printing and copying work but scanning does not.
Posted on Sep 20, 2008
I had the same problem, at first I thought that it was the original drivers (the ones I got with the printer) so I donwloaded the drivers from the canon website, this did not resolve the problem. What I also tried and it worked for me was connecting the printer to the computer with it's original usb cable. I bought a couple of weekes ago a usb extension cable (about 5 m long). With this extension cable I can print but I can't scan any document, it just gives me the same error. Hope this works also for you.
PS: My printer is a Canon Pixma MP190
Posted on Mar 09, 2009
SOURCE: cannon mx310 won't scan
Go to this link. It is Canon's Support page. It can answer this question.
Posted on Mar 25, 2009
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