Question about Canon PIXMA MX310 All-In-One Printer

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Can't scan!!! Canon MX310

I've scanned with this printer before..for some reason it's not working now. Everything is plugged in & turned on. The error message reads:
Cannot communicate with scanner. Cable may be disconnected or scanner may be turned off. Check Status. Scanner driver will be closed.
Has anyone had this problem? Thank you.

Posted by on

  • Anonymous Dec 17, 2008

    Canon MX310 Cannot communicate with scanner

  • Anonymous Jan 04, 2009

    I have the same problem...wondering if you ever got a solution.
    Thanks!


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6 Suggested Answers

  • 46 Answers

SOURCE: scanner error

if you put the installation cd in the drive and then if it autostarts close it down, then go to device manager and the properties of the scanner and update driver let pc search automatically and it should reinstall it and then all should be fine i hope , had the same problem on my all in one device

Posted on Sep 24, 2007

SOURCE: error 21550 pixma mp160

I found a solution for this problem
change your usb cable.
you must use a Anti noise usb cable
it's only solution

Posted on Nov 19, 2007

  • 1 Answer

SOURCE: Scanning error - cannot scan error code 2,155,0 ???

I had the same problem with a new Canon MP970. Printed ok, but couldn't communicate with the scanner - error 2,155,0.
Canon phone support didn't help, and suggested it was a firewall problem. I uninstalled, and re-installed, turning off firewall, virus software, and everything. No luck. Tried several USB cables, no luck.
Then I uninstalled again - as well as a couple of old drivers and software associated with two now deceased printer/scanners.
This time I plugged the (same) USB in and turned on the device, using Windows' own hardware install wizard.
Now it works fine (at least for now... touch wood).
So - the problem might be either conflict with other printer/scanner devices installed, or with Canon's installation software.
...

Posted on Aug 02, 2008

  • 1 Answer

SOURCE: Scan problems with Canon MX310

I had the same problem. After replacing the USB cable with a good one the scanner came back to life.
I suspect scanner has a higher requirement for USB data transmission thats why printing and copying work but scanning does not.

Posted on Sep 20, 2008

  • 1 Answer

SOURCE: Scanning error - cannot scan error code 2,155,0 ???

Hi
I had the same problem, at first I thought that it was the original drivers (the ones I got with the printer) so I donwloaded the drivers from the canon website, this did not resolve the problem. What I also tried and it worked for me was connecting the printer to the computer with it's original usb cable. I bought a couple of weekes ago a usb extension cable (about 5 m long). With this extension cable I can print but I can't scan any document, it just gives me the same error. Hope this works also for you.
Bye
PS: My printer is a Canon Pixma MP190

Posted on Mar 09, 2009

  • 9 Answers

SOURCE: cannon mx310 won't scan

Go to this link. It is Canon's Support page. It can answer this question.

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=15603

Posted on Mar 25, 2009

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YOu may want to reset the printer and try to scan again. If this is not succesful you have to make sure your printer have the correct driver with the correct OS. You may want to read below link to resolve your issue.
http://etech.maiila.com/canon-pixma-mx310-driver-manual-software-download-and-troubleshooting-tips

Good Luck..
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