Have loaded hp all in one for first time and after many attempts the device set up has failed to complete screen displays.have followed instructions over and over and is installed but no program or views...
To begin with you need to turn the printer on by the electric outlet, but not the usb lead to the computer, when you turn the printer on for the first time it will print an alignment page, put this face down on the scanner bed, and then load the software, the software will tell you when to connect the usb lead. Do not connect the USB lead until instructed to do so. You will then be guided on what to do next on the screen and which parts of the software you want to run. I suggest doing a complete install as this will come with HP solutions enabling you to get help if you run into problems. If you have the software loaded on the computer but it failed to connect the printer then maybe windows tried to pick it up. Do not connect the usb lead and windows will not pick it up. Uninstall the software and try again as instructed above. When the software starts to load and it instructs you to connect the usb lead, windows may tell you that it has found new hardware, ignore the pop up as the drivers will be loaded from the cd.
I hope this helps
Nov 30, 2008 |
HP PC Desktops