Question about SanDisk Sansa e250 MP3 Player

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Frozen on Refresh Database

My mp3 player was working just fine, and then I tried to upload a bunch of new songs onto the player and only a few of them actually went on. So I deleted everything from the player and re-uploaded all my music. When my mp3 player is attached to my computer, all the songs appear in the music folder of the player on my E: drive. However, when I disconnect my mp3 player, only half of them seem to actually be on the mp3 player. Then, the mp3 player froze up on a song. I was able to turn it off, reconnected it to my computer, disconnected it, and now it's frozen on the Refresh Database screen. This is getting very frustrating!

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Re: Frozen on Refresh Database

Take out the four screws on the back and pop out the battery then put it back on. Make sure you synced the songs properly. Add to the problem how you added your songs and I might be able to help.
Good Luck

Posted on Feb 29, 2008

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Stucked at Refresh database

When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.

Feb 27, 2010 | SanDisk Sansa E280 MP3 Player

1 Answer

"Refresh Database" never ends!

If you try to load too many songs onto the player initially, it may take up to an hour to get past Refresh database. Unfortunately, if you shut the player off while it is refreshing, it will more than likely ruin your player. Run the Sansa Recovery Tool or Update the Firmware on your Player as a workaround. Make sure the hold/lock switch isn't activated, just as a safeguard.

-Tha Mp3 Doctor

Mar 17, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Frozen screen

download the new software off the sandisk site,
follow the instructions on the website!

May 09, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

Stuck on refresh/black screen

I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you

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It is a known issue with that need to format your device using WMP and then try again...something happen with the firmware...format it and aldo update the firmware on the device...that should solve the problems you are having...

Jan 03, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Frozen screen says: refresh database

tyr taking the battery out or try holding the power button and the play button at the sametime for 20 secs.

Oct 21, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

It just froze

let the battery run out until it shuts off, then plug it back into your computer. Hope it Works!!

Dec 23, 2006 | SanDisk Sansa e250 MP3 Player

4 Answers

Putting songs onto it

You might not have a type of file that is supported by your mp3 player. I use online converters and change them all to wma because our players can play that and they are smaller than mp3s.

Mar 29, 2006 | SanDisk SDMX1 MP3 Player

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