Question about HP OfficeJet 7410 All-In-One InkJet Printer

1 Answer

IP address reset

Any time power is lost to the printer the IP address changes. As a result I must go into each computer and reset the IP address to match the printer. Pain in the rear. why is this happening and what can I do .

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  • Anonymous Mar 17, 2014

    i need to change the ip address on my 2100tn printer

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  • 275 Answers

There seems to be some issue with the formatter board
all i would suggest is to contact the hp support it could be possible that they would give u the link for the latest firmware coz on the website for this printer nothing available ... i have done the chking
its better you chk with them and if firmware not avalable they would first try to do a cold reset and if that doesnt resolve if firmware available they will tell you to update it and if any known issue with the printer and if i am not wrong there should be a service note for this printer model that is officejet 7410 they will replace it

Posted on Dec 03, 2008

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Posted on Jan 02, 2017

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1 Answer

Reset a printer that will not connect wirelessly


Usually disconnecting the router and printer works. I would power the router up first than the printer.

The solution that works best for me is to reserve at the router a block of Ip addresses that it can not assigned by the router.. Than on the printer I manually set the Ip address(static) one of the blocked Ip addresses. I than use the manually set Ip address of the printer in locating the access with my PC. The prohibits the router from changing the Ip address resulting in the printer getting lost in the network from the computer when I want to print.

Hope this helps.
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Your printer is looking for your old router.
Reset the printer:
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  • Press and hold down the Report Page button.
  • While holding down the Report Page button, press the Cancel button three times.
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Source :
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IS this printer wired LAN to your router? If so, look in the settings to your printer and check the IP address.

Now in the settings menu, it should have an option for you to set DLNA or manual. Set to manual. Enter the same IP address the machine originally had. If you could not find what ip address your printer had, in windows startmenu find run or command prompt and type ipconfig all.

Find the ip address for your computer. Add 10 to it. For example, if it is 192.168.0.2 than give your printer 192.168.0.12 If it asks for a subnet mask use 255.255.255.0

I believe the problem you are having is that every time your router resets it gives your printer a different ip address (dynamic IP), so your printer driver software can no longer find it. You need to use a static ip address (manually giving the printer an ip address) so it never changes and the driver can always find it.

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This issue occurs due to the change in IP address of the unit (Most of the IP addresses are Dynamic and it may change time to time. So the computer is unable to locate the previously set IP address and this leads to a message printer offline). I request you to set a static IP address for your printer and verify the result.

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Network Pritners should have Static IP address or at least a reserved DHCP IP Address. Logon to your Router, check the MAC Address of the c350 and reserve/assign it a IP Address near the end of the DHCP range. Save the Router configuration and power cycle the c350. Confirm IP Address changed to the reserved IP. 

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IP addresses can mysteriously change sometimes, usually as a result of some memory corruption, and when there has been a power failure it is not uncommon.

If your printer is getting an IP address from your DHCP server, this can result in a different address being asigned to the printer if it is switched off and then switched back on after a while.

Its much better to used FIXED IP addresses for printers.

You'll find information useful for re-setting the IP address of your printer (to the address it was before).if you follow the link below

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1 Answer

HP Officejet printer


i assume that your printer is connected to a network. if so, it could be that the printer is set to use dhcp for the ip address. and if that's the case, it's better to set the printer to use static ip address since there would come a time that the dhcp server (a router most of the time) would provide another ip addresses to all the devices connected to it. that could be the reason why you are getting a "no connection" message (disconnecting and reconnecting it at times would solve the problem temporarily).

here are the steps on how to set static ip on the printer using a windows computer.(Note: the installation cd can automatically assign a static IP address as long as the printer does not obtain a dynamic (dhcp) address)

- boot up your computer the normal way so it'll get an ip address from your dhcp server
- then turn off your dhcp server so that the printer will not get any ip address via dhcp
- reset the printer to set its factory default configuration (with no dhcp address)
* unplug the printer from the power
* plug the power cord back in while holding in the printer’s
report button (it will try to find a dhcp server; after about three
minutes of no dhcp response, the printer will default to a static ip address of 192.0.0.192

- then print a configuration page to confirm that the ip address of the printer is set to 192.0.0.192

- then press the report button (wait until IP address is 192.0.0.192 before proceeding. if it remains set to 0.0.0.0, check the network cable connection to the printer and to the network is secure. If some other address appears repeat steps 3 and 4 until the default address appears
- you can now start the software installation cd

*during the installtion, follow these steps:
- select the model of the printer that you are using which is hp officejet before clicking on "next"
- then select "do network settings for me, then press "next
*follow the instructions on the remaining install screens
- the software will pick an ip address in the private 169.254.x.x range (not available on the open Internet) and permanently assign it to the printer. it will also set up a static route to that address in the computer’s printer configuration
- turn the dhcp server back on by turning on the dhcp server by
connecting your cable/dsl modem or dhcp to the network. because the hp now has a permanent static ip address, it will
no longer try to use dhcp server to get an address
- install the software on the other computers on the network who will be using the printer. the installation software will discover the hp printer at the 169.254.x.x address, and will add the static IP address in each computer’s printer configuration

Note: if the installation cd will permit you to change th private ip address from 169.24.x.x, it's better to set it on the same range as of the ip address given by your dhcp server (for example your dhcp server provides ip addresses starting from 192.168.1.100-192.168.1.250, set the printer's ip address to 192.168.1.59-below or any ip address that will not compromise any ip addresses that were already being used by your other devices)

hope this'll help you but if you'll have other concerns just ask me.

ciao!

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make a cold reset or NVRAM reset
To do a cold reset you power on the printer while holding down the go button for about 5 seconds and then release the button. If the button is held for more then 15 seconds it may do a NVRAM reset

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