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check to see that when yu replace the ribbon it has not slipped in front of the print ribbon and that you have not got the button for corection pressed by mistake it is using this to print you letters not the ink ribbon
MAKE SURE RIBBON IS INSTALLED CORRECTLY, SHOULD BE BETWEEN "FINGERS" NEXT TO CARDHOLDER AND CARDHOLDER.
COULD BE A BAD BATCH OF RIBBONS
SOMETIMES CORRECTABLE RIBBON DOESN'T PRINT WELL ON CERTAIN TYPES OF PAPER, SUCH AS "NCR" PAPER, TEXTURED, SLICK OR ANY PAPER THAT HAS BEEN THROUGH A PRINTING PROCESS (FORMS, LETTERHEADS, ETC.)
CHECK RIBBON ITSELF. THE CARBON SHOULD BE A FAIRLY EVEN LAYER. IF THERE ARE BLANK PLACES----
Sounds like you need a new ribbon or you are using non-Swintec compatible ribbons that are not properly aligned to your ribbon feed. Try using Swintec brand ribbons and see if this still occurs. Worst case scenario, you need to have your ribbon feed adjusted at your local dealer.