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What does 10.0002 supply error mean? - Office Equipment & Supplies

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  • jcpauls1210 Apr 13, 2009

    A code came up 10.0002 supply error, and will not let me print. I thought the magenta toner was dry so I got a refill kit with a new chip which I relaced. When cleaning out the old toner I noticed that only half of it had been used. After refilling and replacing the chip the error message continues. What now.

    John

  • Bernie Reeves May 11, 2010

    what brand and model printer

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10.0002 Magenta cartridge e-label error Error message 10.0002 supply error alternates with Reinstall what does 10.0002 supply error - c00381084.jpg with a ? under the Magenta print cartridge gas gauge Description E-label cannot be read or print cartridge is not properly installed. Action

  1. Open the front cover of printer and remove the toner cartridge exhibiting error.
  2. Inspect the print cartridge to ensure the e-label reader is attached to print cartridge and is not damaged.
  3. Inspect the inside of printer to verify the e-label does not have any product packing tape still attached.
  4. Inspect the e-label reader to ensure the gold contact points are not damaged or bent. Also inspect the black plastic on e-label reader to ensure it is not bent or broken.
  5. Reinstall the print cartridge.
  6. Power cycle the device.
  7. If reinstalling the print cartridge does not resolve the issue, replace the print cartridge.
  8. If the problem continues, contact HP Customer Support Center for technical assistance

Posted on Dec 03, 2008

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Posted on Jan 02, 2017

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