Connecting to USB disconnects my wireless keyboard and mouse
Everytime I connect the sandisk sansa to the USB and it connects, it thows off my wireless keyboard and mouse and I cannot continue. I have to turn off the computer and reboot to regain use of the mouse.
Re: Connecting to USB disconnects my wireless keyboard...
The best thing to do is change your usb port for the adapter for your wireless keyboard and mouse. It sounds like there is a conflict in the usb on your computer. What operating system are you running? Windows Xp? If so, you may need to uninstall the usb device in the hardware manager for both usb devices.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The thw wireless mouse is paired from fabric wirh USB dongle for same mouse. You can't connect a wireless keyboard to it because they are no different frequency. Actually it's hightly improbable that you even could connect the USB dongle of a mouse with another different mouse. Explanations is logical: presumeyou are in a big office whate another 1 users have wireless keyboards or "mice". Now, imaginge the mess if the dongle of your keyboard should control the mouse of another 9 usrs.
Now, it's competely different with bloetooth keyboards and"mice" USB Dongle for Microsoft Wireless Keyboard and Mouse 5000
you hsould have received a small USB infrared detector to install on your PC .. look inside the box or inside the mouse compartment. perhaps on back of keyboard. thi is a radio dtect USB that the keyboard and mosue connect through wirelessly
if not found, contact the manufacturer or refer to the retailer who sold it to you .
Download the software after you run the link below ....Put check next to converter/firmware update/Manual download...run the programs follow instructions.......(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) here is the link
After installation connect your sansa...... Also make sure you are connected to a 2.0 usb the back of the computer is best (the motherboard)....
mode located on the sansa if asked to change to MSC goto menu press
enter scroll to settings press enter scroll to usb mode press enter
scroll to msc press enter press menu.....Connect should auto start sansa
Updates firmware follow instructions
Check to ensure that the wireless receiver is plugged into your computer. Press the "Connect" button on the bottom of the receiver to attempt reconnecting your mouse and keyboard to the computer. If your mouse and keyboard use Bluetooth, ensure that your computer's Bluetooth is active and detects the mouse and keyboard.
Check to see if the keyboard and mouse are turned on. If the power indicator lights on the keyboard and mouse are not green, press the "Power" button to turn the keyboard and mouse on.
Check the batteries of the mouse and keyboard. If the batteries are dead, replace them with fresh batteries and reconnect the mouse and keyboard to the computer by pressing the "Connect" button on the bottom of the wireless receiver attached to the computer. If your mouse and keyboard use rechargeable batteries, let the batteries recharge before using the device again.
Uninstall and reinstall your wireless keyboard and mouse drivers. Sometimes, the Logitech drivers are at fault for a bad connection. Use the Control Panel to uninstall the old drivers, then visit the Logitech website and install the latest drivers for your keyboard and mouse.
Search the Logitech Support Database. If your keyboard and mouse are still failing to function properly, visit the Logitech Support website and browse the support page for your product for specific solutions.
If all the keys on the keyboard have stopped functioning follow the instructions below to reconnect the keyboard.
This problem is likely to be a lost connection. The connection between the mouse and the USB mini-receiver or the keyboard and the USB mini-receiver can be lost due to several reasons such as:
Moving the USB mini-receiver from one USB port to another
Moving the USB mini-receiver to another computer
Plugging the USB mini-receiver into a USB hub or other unsupported device such as a KVM switch (your USB mini-receiver must be plugged directly into your computer)
Using your cordless mouse/keyboard on metal surfaces
Radio frequency (RF) interference of more powerful wireless devices such as:
Computer power supplies
Garage door openers
Eliminate any problem sources mentioned above that might be affecting your devices.
Follow the procedures below to reconnect your mouse and keyboard.
Make sure the USB mini-receiver is directly and securely plugged into a working USB port on your computer.
Make sure the mouse is turned on. The on/off indicator on the bottom of the mouse should be green. If the on/off indicator is not illuminated, press and hold the red connect button on the bottom of the mouse until the on/off indicator is green.
On / Off Indicator
Press and release the red connect button on the underside of the USB mini-receiver. This will broadcast a signal to your mouse. This broadcast will last only a few seconds, so you must perform the next step quickly.
Red Connect Button
Quickly press the red connect button on the bottom of the mouse for 1 second, then release it. The power indicator will flash briefly and then turn green. The mouse is now connected to the receiver.
Red Connect Button
NOTE: Holding down the red button on the mouse for more than 2 seconds may cause your mouse to turn off instead of connecting. If this occurs, start again at step number 2.
Move your mouse to see if the cursor moves. If the cursor follows the mouse movements, your mouse is now connected.
Press and release the red connect button on the underside of the USB mini-receiver. This will broadcast a signal to your keyboard. This broadcast will last only a few seconds, so you must perform the next step quickly.
Red Connect Button
Quickly press and release the red connect button on the underside of the keyboard.
Keyboard Connect Button
You will hear a short beep. The keyboard is now connected to the receiver.
It looks like a wireless keyboard and mouse. My Logitech keyboard and mouse have a USB 2.0 receiver, which plugs into any USB 2.0 port. Some have small USBreceivers that look like memory sticks. It might be mounted on the bottom of the keyboard or the mouse. My receiver is a small box with a wire that runs to the back of the computer and plugs into the USB port. The receiver has a connect button to send a signal to the mouse and keyboard. Once they are installed you can use the button to make the mouse and keyboard recognized, by the OS.
If you have a usb extension cable try plugging it in so you can place it on a firm surface when you press the sync buttons. Have heard of some issues with activating both mouse and fob buttons at once because of difficulty in reaching the fobs sync button.
Disconnect all devices from your PC including usb mouse and power adaptor.
Press power button and hold it for 20 seconds.
This will statically discharge teh PC. THen take out batteries from the keyboard and pres connect button to discharge keyboard.
When this is done connect pc to the mains and turn it on
Put batteries into keyboard and try to connect.
Press connect button on the pc first and then within few seconds press connect button on the keyboard.
Please leave your feedback if issue is solved or you need futher assistance
Try disconnecting the Mouse Receiver from the
USB port and reinstall the CD software program. When
the program asks you to connect the MouseReceiver to the USB
port, do so and it should work.
Hope this helps. Bud