Question about HP Pavilion zv5034US Notebook

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Error message when I try to play a cd,dvd or rip

Hi Guys, my laptop is about three yrs old and its not allowing me to play any cd or dvd. I get the following message "Windows Media Player cannot find the file. If you are trying to play, burn, or sync an item that is in your library, the item might point to a file that has been moved, renamed, or deleted." being totaly useless in this type of thing Id appreciate some help. Whats the problem and how do I fix it thanks

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  • anthony iceton Feb 06, 2007

    Hi Tim, I tried the itunes tip and its just the same, cd doesnt play and no track list appears. It converted what was allready stored no problem but wont import any new music.

    As far as moving/deleting a file or link I havnt got a clue to be honest, I dont know what Ive done or even understand what to look for.

    Anyfurther advice mate?



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Before we try blaming a faulty cd/dvd unit lets check out faulty Windows Media Player Software. Is Media Player up to date? Try installing iTunes set as default. That will force the cd/dvd association to iTunes. See if the player works or what the error is...If it works...Then re-open Media player make it the default again and see it what it does. or This is from the Microsoft site: Windows Media Player cannot find the file. This error message usually indicates the link from an item in Media Library to its associated digital media file is broken. Items in Media Library are links to digital media files that are stored on your computer, a network drive, a removable storage card, an Internet server, or another location. Links can be broken for one of the following reasons: * A link to a temporary file from the Internet cache (for example, a file from the Temporary Internet Files folder) was added to Media Library and that file was later deleted. * A link to a digital media file was added to Media Library and the file was later deleted. To repair a link Do one of the following: * If you deleted or moved the file, replace it to its original location. * If you moved the file, right-click the item in Media Library, click Error Details, and then enter the new location of the file. To delete a link Do one of the following: * Right-click the item in Media Library, click Error Details, and then select the Remove file from Media Library check box. * Right-click the item in Media Library, and then click Delete from Library. Good Luck, Tim

Posted on Feb 05, 2007

  • Timothy Higgins
    Timothy Higgins Feb 06, 2007

    Tony, OK we may want to blame the hardware. You may want think about replacing it. Internal drives especially burners are so darn expensive. (but fairly easy to replace) Laptops generate so much internal heat that hardware failure is common.

    Here are some choices:
    1)purchase a new/used internal dvd/cd drive.
    2)I tell my laptop customers, those that burn alot of discs, they can extend the life of their laptop by using an external dvd/cd burner. Alot goes on inside a laptop any relief from the heat is better for the longevity of the machine.

    Best of Luck,




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