Question about HP Business InkJet 2800 Printer

1 Answer

Print head error message

I keep getting an error message that the cyan, magenta, and yellow printheads need to be replaced. I replaced these, but still keep getting the message. The message goes away when I open and close the ink cartridge cover and allows one print job, but the message returns afterward. I've cleaned aligned the printheads.


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  • woodse003 Dec 05, 2008

    I have the exact same problem. I spoke to HP and they told me the printheads were out of warranty. I bought new printheads and the message continues to show. I am calling HP back today and will let you know if they can fix the problem.

  • stevewhite34 Dec 11, 2008

    I have had the same problem on multiple occasions. First it was like you described 1 print job after opening & closing the cover. I replaced the printheads as HP recommended and over $200 dollars later I still had the same problem. HP sent me a replacement printer since it was still under warranty.

    Now a year later I am once again having the same issue. It is no longer under warranty and it has escalated to not recognizing new full cartridges for the black and magenta. I have tried 3 different cartridges so I know it isn't a defective one. Plus I have tried cleaning all electrical connectors and using compressed air to clean it out. It is still not working.

    I am hoping to track down a local technician to come out. HP sent one out before to confirm and try to fix the problem last time before they would send me a new printer, but I think it was actually a Refurb.

  • nannieh Jan 18, 2009

    I have same problem with my Hp business inkjet 2800 printer. During initialization it displays a message "Replace Cyan,Magenta & Yellow Printheads". Shows Black as Ok. I have replaced all three printheads but still its displaying the same message again and again. I can't get it to print anything but alignment pages. Less effective than a paperweight.

    Any helpful ideas or clues will be highly appreciated.

  • Anonymous Feb 18, 2009

    I'm having exactly the same problem. I bought new printheads and the same messag appeares. I tired to clean everything and it keeps asking for new printheads.
    Honestly I will never ever buy HP printer again. All Hp printers we had broke down within 2 years. They should really go back to the times where plastic peices were just on the outside only. Now everything is plastic and made just for 2 years at most ...

  • hkeeter Feb 18, 2009

    I have the same problem. I also get some horizontial white lines and jagged edges in the print jobs. Changing all the ink and printheads does not solve the problem. Tech support says to try and clean the contacts. So, I appears that there is no solution except to replace the printer. Will a K6800 be just as good? It is cheaper, but still the same 4 ink cartridges and they say it will do 13x19.



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  • 156 Answers

Reset it in window printing menu. perhaps it works.

Posted on Mar 04, 2015


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Posted on Jan 02, 2017

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SOURCE: Magenta printing as yellow

Well, first off, are the alignment, and nozzle check sheets looking good? If not, then work on that. If so, then we have a problem. Try creating a test sheet in Word. Make red, yellow blue & black text and see if anything else prints wrong. Get back to me!

Posted on Jun 19, 2007

  • 183 Answers

SOURCE: the following printheads has a problem

Resetting the All-in-One

  • Press the On (fa37665.gif) button to turn off the unit.
  • Disconnect the power cord from the back of the unit.
  • Connect the power cord to the back of the unit.
  • Press the On (a477fdf.gif) button to turn on the unit.

Posted on Aug 19, 2008

  • 32 Answers

SOURCE: replacement of printhead

hi burhanzj-

just for future refs, here are a few links to hp's support site that might be helpful:

changing print heads -

cleaning print heads -

reviewing the configuration page -

Posted on Oct 08, 2008

  • 1 Answer

SOURCE: officejet d135 - "Supply Expired" error message

HP, in order to sell more ink, monitors the expiration date of the cartridges installed. Solution is either to buy a new unexpired cartridge from HP or to disable the date monitoring built in to the printer. This latter is done by removing the button cell located inside the D135 printer on the left hand side or by simply slipping a thin piece of plastic between button cell and metal contact. You will no longer have date function on printer, but it won't object to expired cartridges either.

Posted on Oct 18, 2008

  • 1113 Answers

SOURCE: Cannot print with new ink cartridge

Sounds like a non genuine, aftermarket ink that is dodgy.

if not ensure it is indicating the same colour that you replaced

Posted on Dec 12, 2008

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Blue ink won't print

The cyan print head nozzles maybe blocked.
Inkjet printers need to be used frequently to prevent ink drying out and blocking the print head nozzles.
If the print head cleaning maintenance routine does not clear the blockages, then print head needs replacing, but it may be expensive.
It may be more cost effective to buy a later model and better printer than replace the print head.

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My out of warranty l7680 will not print or photocopy in colour. Printhead status says Refilled supply Detected in printhead Black No/Yellow Yes Magenta Yes/Cyan Yes Detected in Printer Black No/Yellow Yes...

The error states that you are using non-HP cartridges for all colours. If black prints fine then you should replace the colour cartridges with genuine HP colour carts. You should be able to get a refund on the refills since they clearly do not work as intended.

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I have three HP L7780 printers that have bad print heads black/yellow. replaced but same problem. ?????

take out printheads. unplugg power cable from back press adn hold down 6 and # buttons on pritner at same time while holding them down plugg it back in. then insert printheads one by one. first insert black/yellow shutt the door adn check for message on pritner screen. if it says printhead missing cyan/megenta it means it detected black/yellow printhead. do same with cyan/megenta adn check for message on screen. if you see no error mesage and both printheads were detected fine let the printheads alligned completely. then if u see same issue it is the pritner whgich need to be replaced.

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My HP Officejet Pro L7780 All-In-One InkJet Printer was jammed with paper. I believe I got it all out and now the display reads" Printhead problem- the following printhead has a problem: magenta/cyan...

There are two possibilities here Joanne, first, it could be a false error message or else second, the Cyan/Magenta print head has gone bad.Try the following:
1. Take the Cyan/Magenta printhead out. Remember, the printhead...not the cartridges.
Clean the copper contacts with a Q Tip, moistened with plain water. Wait till it dries, put the printhead back in.
2. If this does not resolve the issue, unplug the power cord from the back and press and hold the power cord for 30 sec. This will drain all the static charges. Plug it back after a couple of minutes and see if the error message re appears.

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IP4300 only recognizes magenta OR cyan

1. Get compressed air
2. Run Printhead under HOT water, do not worry about contacts getting slightly wet.

3. Blow compressed air with straw attachment into screens where the cartridge nozzle sits on printhead. then let it sit and dry.

4. reinstall print test page

5. if this fails open paint/photoshop and print a page of the color that is not printing correctly. rinse and repeat until colors flow freely.

I have several ip4300s and I have yet to give up the ghost on a printer with a clog ujsing this method.

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