Question about HP Business InkJet 2800 Printer

1 Answer

Print head error message

I keep getting an error message that the cyan, magenta, and yellow printheads need to be replaced. I replaced these, but still keep getting the message. The message goes away when I open and close the ink cartridge cover and allows one print job, but the message returns afterward. I've cleaned aligned the printheads.

Help!

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  • 3 more comments 
  • woodse003 Dec 05, 2008

    I have the exact same problem. I spoke to HP and they told me the printheads were out of warranty. I bought new printheads and the message continues to show. I am calling HP back today and will let you know if they can fix the problem.

  • stevewhite34 Dec 11, 2008

    I have had the same problem on multiple occasions. First it was like you described 1 print job after opening & closing the cover. I replaced the printheads as HP recommended and over $200 dollars later I still had the same problem. HP sent me a replacement printer since it was still under warranty.

    Now a year later I am once again having the same issue. It is no longer under warranty and it has escalated to not recognizing new full cartridges for the black and magenta. I have tried 3 different cartridges so I know it isn't a defective one. Plus I have tried cleaning all electrical connectors and using compressed air to clean it out. It is still not working.

    I am hoping to track down a local technician to come out. HP sent one out before to confirm and try to fix the problem last time before they would send me a new printer, but I think it was actually a Refurb.

  • nannieh Jan 18, 2009

    I have same problem with my Hp business inkjet 2800 printer. During initialization it displays a message "Replace Cyan,Magenta & Yellow Printheads". Shows Black as Ok. I have replaced all three printheads but still its displaying the same message again and again. I can't get it to print anything but alignment pages. Less effective than a paperweight.

    Any helpful ideas or clues will be highly appreciated.

  • Anonymous Feb 18, 2009

    I'm having exactly the same problem. I bought new printheads and the same messag appeares. I tired to clean everything and it keeps asking for new printheads.
    Honestly I will never ever buy HP printer again. All Hp printers we had broke down within 2 years. They should really go back to the times where plastic peices were just on the outside only. Now everything is plastic and made just for 2 years at most ...

  • hkeeter Feb 18, 2009

    I have the same problem. I also get some horizontial white lines and jagged edges in the print jobs. Changing all the ink and printheads does not solve the problem. Tech support says to try and clean the contacts. So, I appears that there is no solution except to replace the printer. Will a K6800 be just as good? It is cheaper, but still the same 4 ink cartridges and they say it will do 13x19.

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  • Expert
  • 114 Answers

Reset it in window printing menu. perhaps it works.

Posted on Mar 04, 2015

6 Suggested Answers

  • 59 Answers

SOURCE: Magenta printing as yellow

Well, first off, are the alignment, and nozzle check sheets looking good? If not, then work on that. If so, then we have a problem. Try creating a test sheet in Word. Make red, yellow blue & black text and see if anything else prints wrong. Get back to me!

Posted on Jun 19, 2007

technotech
  • 183 Answers

SOURCE: the following printheads has a problem

Resetting the All-in-One

  • Press the On (fa37665.gif) button to turn off the unit.
  • Disconnect the power cord from the back of the unit.
  • Connect the power cord to the back of the unit.
  • Press the On (a477fdf.gif) button to turn on the unit.

Posted on Aug 19, 2008

  • 32 Answers

SOURCE: replacement of printhead

hi burhanzj-

just for future refs, here are a few links to hp's support site that might be helpful:

changing print heads -
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00491050&dlc=en&product=501369

cleaning print heads -
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00489797&dlc=en&product=501369

reviewing the configuration page -
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00601504&dlc=en&product=501369

Posted on Oct 08, 2008

  • 1 Answer

SOURCE: officejet d135 - "Supply Expired" error message

HP, in order to sell more ink, monitors the expiration date of the cartridges installed. Solution is either to buy a new unexpired cartridge from HP or to disable the date monitoring built in to the printer. This latter is done by removing the button cell located inside the D135 printer on the left hand side or by simply slipping a thin piece of plastic between button cell and metal contact. You will no longer have date function on printer, but it won't object to expired cartridges either.

Posted on Oct 18, 2008

Soulvisitor
  • 1113 Answers

SOURCE: Cannot print with new ink cartridge

Sounds like a non genuine, aftermarket ink that is dodgy.

if not ensure it is indicating the same colour that you replaced

Posted on Dec 12, 2008

websnail
  • 419 Answers

SOURCE: printing yellow for black

Hi Jan,

Can you confirm that you are using a CIS or non-HP cartridges with this printer?

It sounds a lot like the printhead has reached a clogging point where sediment has built up in the black portion and loosens enough to printer a few lines before it re-asserts itself again.

Based on my experience of this printer, if you're using a non-HP delivery system for ink then you should consider replacing the black ink with a dyebase alternative instead of pigment.. Replacing the Black/Yellow printhead and running a number of test prints to purge the pigment ink in the printhead should then result in a clean and more reliable printout in future.

One other vector for problems is the cleaning area and I've found that this can become soiled with excess ink causing cross contamination within the inks of one printhead. As yet I've not found a reliable solution to counter this sort of issue.

Hope this gives some clues and hopefully some ideas of a fix.

Martin

Posted on May 28, 2009

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4. reinstall print test page

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