Question about Xerox Phaser 8500/DN Printer

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Display Screen not available

The display screen is not available for us to get to the diagnostics menu. Does anyone know how to get the screen back??

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  • amandaconnel Dec 11, 2008

    We ended up calling Xerox and they are sending a new display screen. Hopefully that will work!

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The control panel has gone bad and must be replaced (part# 848K06552). This is a pretty easy fix. Here is a video that shows you how to replace this part. Iteminc.com has these in stock and ships same day
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Posted on Jun 21, 2011

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I have the same problem.

I don't know why

Xerox gave me a new display on the warranty.
(even if the guarantee had been exhausted)
They said it was a fairly common problem

Posted on Dec 11, 2008

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