Question about Xerox Phaser 8500/DN Printer

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Display Screen not available

The display screen is not available for us to get to the diagnostics menu. Does anyone know how to get the screen back??

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  • amandaconnel Dec 11, 2008

    We ended up calling Xerox and they are sending a new display screen. Hopefully that will work!

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The control panel has gone bad and must be replaced (part# 848K06552). This is a pretty easy fix. Here is a video that shows you how to replace this part. Iteminc.com has these in stock and ships same day
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Posted on Jun 21, 2011

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I have the same problem.

I don't know why

Xerox gave me a new display on the warranty.
(even if the guarantee had been exhausted)
They said it was a fairly common problem

Posted on Dec 11, 2008

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On the printer small screen it gives me this message. Ink System has failed. Unable to print. Refer to documentation error 0x05d1281 A short time ago a paper jam occured, I believe this current problem...


You can try clearing this error by resetting your printer. Follow these steps, Its worth a try.

1. Press and hold the “*” key.
2. Press the “#” key and release both keys.
3. Display should say “Enter Special Key Combo”
4. Press and release in sequence the “1”, “2” and “3” buttons.
5. Screen should say “support” R0631M”
6. Press and release the right arrow button until the display says “System Configuration Menu”.
7. Press and release the “OK” button.
8. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
9. Press and release the “OK” button.
10. Display should say “Hardware failure status: Clear. Press OK to clear”.
11. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
12. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
13. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
14. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
15. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer
will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
16. Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.

Let me know if this help you.
Thank you for using Fixya.

Aug 21, 2010 | HP Photosmart C6280 Printer

1 Answer

I am unable to print and have the following error message Oxc18a0401 come up. How do I solve this?


Try This.
Press and hold the “*” key.
Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
Press and release in sequence the “1”, “2” and “3” buttons.
screen says "support" R0631M
Press and release the right arrow button until the display says “System Configuration Menu”.
Press and release the “OK” button.
Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Press and release the “OK” button.
Display should say “Hardware failure status: Clear. Press OK to clear”.
Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. DO NOT TRY TO PRINT AT THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
If it didn't print a diagnostic page
Is the error message still being displayed on the printer?
No? Good.
Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.

Jul 28, 2010 | Printers & Copiers

2 Answers

Start Up red light error 37,004.40:35596


That is a Jet Heat error. Most likely a bad print head. Could be the electronics module.
Either the print head heater has failed, or the supply voltage to the print head heater.
Either one is very expensive to replace.

May 30, 2009 | Xerox Phaser 8400DX Thermal Printer

1 Answer

Can't figure out how to print test page when not connected to PC


Please follow the steps given below to perform a Self test:

1. Turn off the power by pressing the Power button once.

2. Press and hold both the Start button and the Power button.

3. Once the screen displays Mfg Menu enabled, release both buttons.

4. Press the Mode button three times. All the indicator lights will go out and the screen will display LCD button test.

5. Press the up arrow (Up arrow button) twice. The screen will display Single Test Page.

6. Press the Start button once. The self test will begin. The printer will stop once the page has printed in full.

7. Turn the printer off and then back on to disable the manufacturer menu (Mfg Menu).

Apr 05, 2009 | Lexmark X3480 All-In-One Printer

2 Answers

Hp c6180 Error Oxc18a0507


Christina: Let us perform some steps to isolate the issue and find a fix for it.
Christina: Please perform the following steps and let me know the message that will be displayed on the printer.
Christina: A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
CustomerName: ok
CustomerName: screen says "support" R0631M
Christina: Fine.
Christina: 2. Press and release the right arrow button until the display says “System Configuration Menu”.
Christina: 3. Press and release the “OK” button.
Christina: 4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Christina: 5. Press and release the “OK” button.
Christina: 6. Display should say “Hardware failure status: Clear. Press OK to clear”.
CustomerName: yup
Christina: 7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
CustomerName: ok
Christina: 8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
CustomerName: ok
Christina: 9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
CustomerName: done
Christina: Fine.
Christina: 10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
CustomerName: done
Christina: 11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
CustomerName: made a buncha noise, and it didn't print a diagnostic page
Christina: Good.
Christina: Is the error message still being displayed on the printer?
CustomerName: nope
Christina: Good.
CustomerName: should I try to print something?
Christina: Let us print a self test page to check the functionality of the printer.
Christina: Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.

Mar 18, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

The language on my printer screen appears to be Chinese. It used to be English, but my grandson pushed buttons and I don't know how to get English back. Help-- it is a Lexmark X3470.


How to Change the Display Language on a Lexmark X3450/X3470/X3480
  1. Turn off the power by pressing the Power button once.
  2. Then press and hold both the Start button and the Power button.
  3. Once the screen displays Mfg Menu enabled, release both buttons and wait until the display shows Copies:1.
  4. Press the Mode button three times. All the indicator lights will go out and the screen will display LCD button test.
  5. Press the up arrow (pattlnk_692006_1047-up%20arrow.gif ) once. The screen will display Clean NVRAM.
  6. Press the Start button once. The printer will be reset. Afer a few seconds, the message Language: English will appear on the display.
  7. Press the up arrow (pattlnk_692006_1047-up%20arrow.gif ) until you reach your preferred language. Press the Start button once, then the Menu (pattlnk_762006_1319-menue.jpg ) button.
  8. Turn the printer off and then back on to disable the manufacturer menu (Mfg Menu). NOTE: After clearing the NVRAM, you will need to print an alignment page. The printer LCD will display this while the alignment is being performed.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Mar 08, 2009 | Lexmark X3470 All-In-One InkJet Printer

1 Answer

Ink System Failure


Here is the content of a text support chat, hopefully it helps you too! Christina is the tech support person.

Christina: Let us perform some steps to isolate the issue and find a fix for it.
Christina: Please perform the following steps and let me know the message that will be displayed on the printer.
Christina: A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
CustomerName: ok
CustomerName: screen says "support" R0631M
Christina: Fine.
Christina: 2. Press and release the right arrow button until the display says “System Configuration Menu”.
Christina: 3. Press and release the “OK” button.
Christina: 4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Christina: 5. Press and release the “OK” button.
Christina: 6. Display should say “Hardware failure status: Clear. Press OK to clear”.
CustomerName: yup
Christina: 7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
CustomerName: ok
Christina: 8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
CustomerName: ok
Christina: 9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
CustomerName: done
Christina: Fine.
Christina: 10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
CustomerName: done
Christina: 11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
CustomerName: made a buncha noise, and it didn't print a diagnostic page
Christina: Good.
Christina: Is the error message still being displayed on the printer?
CustomerName: nope
Christina: Good.
CustomerName: should I try to print something?
Christina: Let us print a self test page to check the functionality of the printer.
Christina: Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.
www.pgmdata.com

Feb 18, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Xerox 8500


I've seen this with copiers in that a one second power failure and I need to reset it from the diagnostics menu. I have also seen this on printers as well. Here's the instructions for getting to the diags menu
Press and hold the red button (info button) and the “OK” button simultaneously. This should take you into the Service Tools menu.
2) When in the Service Tools menu, scroll down to the “Enter Diagnostics” menu. Select the “OK” button. It will go through some cycling at this time for about 2 minutes. The screen may go blank a few times too.
3) It then asks for a confirmation, select “ok” again. The printer will go through a minute of rebooting. The screen may go blank a few times too. You are waiting for the diagnostic menu with the Test #00 “no test selected”
4) 7) It will ask for a confirmation. Select “OK” to confirm.
8) Then hit the up arrow until you go over test 100 to test 01. “Exit diagnostics.”Select “OK”.
9) It will ask for a confirmation. Select “OK” to confirm.
10) At this time the printer will again reboot for several minutes & then should come up to a ready to print.

Dec 03, 2008 | Xerox Phaser 8500/DN Printer

1 Answer

Ink System Failure - 0xc19a0035


1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
2. Open the cover of the product and remove the print cartridges.
3. Close the cover and wait for the Insert Ink Cartridges message to display.
4. Disconnect the power cord from the back of the product and the wall socket, then wait for one minute.
5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
6. Open the cover and reinsert the print cartridges.
7. Close the cover. If prompted, print a calibration page.
8. Print a Self Test to verify product is functional.
9. Reconnect the USB cable, and try to print from the computer.
10. If the error is still there replace the unit


1. Get the unit into the “Support Menu” by following the steps below
A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
Display should say “Support” and display the FW rev (something like R0631R)
2. Press and release the right arrow button until the display says “System Configuration Menu”. (on C8100 use Touch Screen)
3. Press and release the “OK” button.
4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
5. Press and release the “OK” button.
6. Display should say “Hardware failure status: Clear. Press OK to clear”.
7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
12. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
13. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
14. If the error is still there, or reoccurs replace the unit.

Dec 14, 2007 | HP Photosmart C7180 All-In-One InkJet...

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