Question about Logitech Cordless Desktop EX110

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Logitech keyboard F Lock works but nothing else Connectivity?

I have a Logitech Cordless Mouse and Keyboard pair (s/n MCT40403612) I have brand new batteries and hte mouse is currently connected and working fine. The issue is hte keyboard, when I try ot connect the the light signify the connection is sucess full but the only keys that work are the F Lock that turns on and off a light on hte recieve (which leads me to believe it is talking to the reciever) and the user key which does successfully log me off of the computer (which leads me to believe the keyboard can communicate with the comupter)

the only thing is no other keys seem to repond, I know of nothing that I have spilled on the computer to damange the other keys. This is an old keyboad and mouse (4-5 years) any help would be greatly appreciated.

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  • 2 more comments 
  • Anonymous Dec 14, 2008

    same

  • toudek Dec 14, 2008

    same

  • garych Dec 15, 2008

    same problem

  • dfokkema Dec 20, 2008

    I'm not precisely sure what model I have, but since yesterday, I experience exactly the same problem.

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Reply to this issue from Logitech Tech Support:
Thank you for contacting Logitech Technical Support. My name is Susan and I will be assisting you with Incident # xxxxxx-xxxxxx .

I understand that the keys on your keyboard are not responding except the F lock key and the battery indicator key. Please correct me if I misunderstood you.

It appears that your keyboard might be encrypted during first installation.

To try and resolve this issue, I would like you to try and decrypt your keyboard. You can refer to the steps below on how to do this:

1. Press Ctrl + Alt +F12 key on the keyboard.
2. Press the Connect button on the receiver.
3. Press the Connect button underneath the keyboard.
4. Press the ESC key on the keyboard.

Once you have performed the steps above, test the keyboard in simple text applications such as Notepad or MS words to verify if the problem persists.

Additionally, you can try the following steps should the steps above was unable to resolve this incident:

a. Press the Connect button on the receiver for 10 seconds.
b. Wait for 20 seconds and then press the Connect button on the receiver again. Press the Connect button on the mouse.
c. Insert fresh new batteries back into the keyboard.
d. Press the Connect button on the receiver.
e. Press the Connect button on the keyboard.

This would help to isolate the cause of the incident that you are experiencing.

If this does not address your question, please update this incident, describing the results after following my suggestions. Or, if you prefer, you can contact us directly by the phone numbers listed below.

Thank you for choosing Logitech.


Sincerely,

Susan
Logitech Customer Support
www.Logitech.com/support

Posted on Jun 01, 2009

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I had this same issue with my Logitech Duo (only the F lock key was working) and those steps resolved my issue! That's a HUGE help, thanks!

*~~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*
1. Press Ctrl + Alt +F12 key on the keyboard.
2. Press the Connect button on the receiver.
3. Press the Connect button underneath the keyboard.
4. Press the ESC key on the keyboard.

Posted on Aug 19, 2009

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