Question about KitchenAid K45SS Classic Stand Mixer

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My mixer was straining to stir bread dough. Now the motor turns on, but the arm does not rotate.

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  • mersek Dec 13, 2008

    Sadly, I have the exact same problem and was hoping to find a solution. It happened after mixing bread dough. Apparently these machines are not made to knead dough even though the manual states that they can. I was going to take it to a Sears Sevice Center to see if there was any hope but apparently, these centers no longer exist. If anyone knows the solution to this, it would be great. The motor runs, the mixer just won't mix. I used ot be able to give it a push to get it started but now even that doesn't work.

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Did you hear a CRACK sound just as the mixer stopped running? If so, the plastic transmission housing may have failed & destroyed the worm gear and the front and rear bearings and possibly deformed the bearing seats as well. It happened to me. Although these machines are marketed stating that they can knead bread dough, they can't. Mine failed 5 months out of warranty, after only30 batches of Sourdough Bread. Take the top cover off of the mixer and look for the transmission housing near the front of the mixer. If there obvious cracks in it, it is your problem.

Posted on Dec 18, 2008

  • Kari Ann Kube Dec 08, 2015

    Just checking that you have a higher wattage mixer if you're making bread batches. The lower wattage mixers claim to be able to mix 'delicate breads', cupcakes, etc. -- in other words, not regular/typical bread dough. Also, parts can be replaced so it's fixable, but the cost to repair it depends how many parts in your mixer will need replacement and whether you want to invest much into it. It might only be the worm gear that needs replacing. Youtube and other sites have how-to info and/or videos that demonstrate how to replace parts.

  • Kari Ann Kube Dec 08, 2015

    Also, be sure you're using a low setting of 2 to mix dough, regardless of the wattage. Good luck! Hope it works out for you!

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Hi. Stop using your mixer. If your mixer is still covered by warranty, call Kitchenaid Customer Service, they are very good with warranty repairs.

If your mixer is out of warranty, remove the silver band that surrounds the top of mixer. Remove the top cover. At the front of the mixer, locate the transmission housing which is now exposed. Examine this housing carefully for cracks. If you find cracks anywhere in this housing, you have found the under-engineered plastic transmission housing. Kitchenaid's replacement housing is made of metal. Your plastic housing has no business being in a mixer that is marketed as being able to mix bread dough. It cannot!

If you're confident that you can make the repairs yourself, go to the Kitchenaid website and download the parts drawings. Remove the Trans. housing, remove the worm gear shaft assembly which is driven by the motor.. Remove and save as much grease as necessary to thoroughly inspect the worm gear. Inspect the worm shaft bearings. Look for cracks, or missing pieces on the bearings. Look for crunched cogs on all gears. Be prepared to wait at least a month for your parts to arrive after you order them. The replacement grease should be Shell Darina 2, or Chevron FM ALC EP 2.

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You may be able to pressure Kitchenaid to pay for the damaged parts in your mixer. They are still installing these plastic Trans. housing on new mixers. Insist on a metal cover when replacing. Apparently, Kitchenaid feels no shame in their manufacturing process, and will not issue a recall notice for these housings. They are substandard at best.

If you found this solution helpful, please rate it. Good luck! ricardok45.

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