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Panasonic does not have a detailed user manual or download except the quick quide which does not solve any of the problems I have been viewing. I cannot get the link that Carl Navarro posted to work. Anyone else have the very thick manual as a pdf?
The scenario that you describe is typically caused by voicemail service on the carrier's side of the network. The majority of the time, a call being routed directly to voicemail is due to the phone not being 100% recognized on the network (perhaps this is a phone that is replacing a phone on existing account / number?) or roaming is not supported. Some forwarding modes may contribute, but not usually direct to voicemail unless you have inadvertently forwarded to voicemail explicitly.
Your phone is fowarded to Voice Mail and do not disturb is on. Turn DND button off. If it is not the case on your phone press intercom # key 601 then hang up. Then do intercom #key 604, dial your voice mail extension numbe, r press the speed dial Select button, dial 16, press the redial button then hang up.