Question about Citrix GoToMeeting

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When trying to join a meeting at gotomeeting.com IE closes.

There is not a whole lot more to add to the problem. It's just a really odd problem. I click join meeting and Internet Explorer closes. No error message, nothing.

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  • Mystacina
    Mystacina Dec 03, 2008

    I took a little more time troubleshooting this problem and figured it out. I installed a different version of Java and it worked!

  • Anonymous Dec 30, 2008

    When trying to join a meeting at gotomeeting.com IE closes. problem, and notify you when a new solution is offered

×

5 Suggested Answers

  • 2 Answers

SOURCE: when trying to access a webinar through citrix

Tools \ Internet Options \ Advanced \ Security \ [un-check] Enable memory protection to help mitigate online attacks

Posted on Jan 29, 2010

SOURCE: invalid meeting ID in gotomeeting

It sounds like your attendees have an older version of the software than what is currently supported. They might try uninstalling whatever GoToMeeting programs they have on their computer and try again.

Posted on May 07, 2008

  • 1 Answer

SOURCE: application error for GoToMeeting

Thaire765: Please give us a call 24/7 at GoToMeeting support and we'll help you solve the mystery.

Posted on Jan 31, 2010

GlennDCitrix
  • 9 Answers

SOURCE: gotomeeting - when I click the link the browser

Hi, I work for Citrix. We use java to launch our software, please visit www.java.com and install the latest version if the issue continues contact our free support http://support.gotomeeting.com
Glenn Dobson | Community Leader, Social Media

Posted on Jul 21, 2010

Testimonial: "Surprised that my java was not up to date. I believe I get automatic updates. Thanks "

mabpest
  • 1152 Answers

SOURCE: Just clicking on this link

update your java

Posted on Feb 02, 2011

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1 Answer

Gotomeeting - when I click the link the browser attempts to open the meeting but hang or closes the browser. happens in IE and Firefox


Hi, I work for Citrix. We use java to launch our software, please visit www.java.com and install the latest version if the issue continues contact our free support http://support.gotomeeting.com
Glenn Dobson | Community Leader, Social Media

Jul 21, 2010 | Citrix GoToMeeting

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I can't stat session in gotomeeting, i recive unexpected error, try agai after click on meet now


I had similar problem. when I clicked on "Meet Now" I got message "Unexpected Error. Please try again.". The cause of problem was wrong SYSTEM DATE !! my system was mistakenly setup as previous day's date. Once I corrected the system date, I could host the meeting without any problems. I have reported the issue to Citrix, I hope they fix it in the next release.

Following are other workarounds that I used before I found the solution:

When I started a meeting from another PC, I was able to join the meeting from the crash PC and then take over as the Organizer.

I logged into the gotomeeting website, then clicked in "my meetings". I scheduled a dummy meeting and I was able to start the meeting by clicking the "Start Meeting" button.

Jun 09, 2010 | Citrix GoToMeeting

1 Answer

Application error for GoToMeeting


Thaire765: Please give us a call 24/7 at GoToMeeting support and we'll help you solve the mystery.

Jan 20, 2010 | Citrix GoToMeeting

4 Answers

INSTALL ERROR - THE INSTALLER COULD NOT LOCATE A SUITABLE FOLDER TO INSTALL INTO


Try this:

The issue seems to be related to a Windows Security Update. Our engineers are working on this.

Can I get you to ask your client to try the following:

After clicking the link to join your meeting.

Select the option to manually download the software and save the executable somewhere you can find it easily. Most people prefer to save the file to their desktop.

Next, right click on the icon and select “Run As…”

Finally, DESELECT the option to “Protect my computer from unauthorized program activity.”

And select OK.

You should be able to connect into the meeting.

You can also try joining the meeting through a different browser such as firefox.

Dec 10, 2009 | Citrix GoToMeeting

2 Answers

Cannot find suitable folder to install to


http://support.microsoft.com/kb/955759

Add registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags
REG_DWORD: {5042648C-F439-468D-859B-6CD12BA02D3A}
Value data: (hex) 0x00000001

Dec 10, 2009 | Citrix GoToMeeting

2 Answers

I am testing gotomeeting and am having trouble with webcam


GoToMeeting now offeres integrated webcam as part of your web conference. you will need to join the beta group and you can do so by vising www.gotomeeting.com.

Jul 15, 2009 | Citrix GoToMeeting

2 Answers

Cannot connect as a guest with gotomeeting/gotowebinar


My name is Chris and I work for Citrix Online supporting GoToMeeting and GoToWebinar. We're sorry to hear you are having trouble connecting to a GoToMeeting/Webinar session, but we have some helpful tips should you choose to try and join again:

- If you are unable to connect, exit from the GoToMeeting software completely, and then visit http://www.gotomeeting.com/wizard to download the latest connection wizard.
- Run the connection wizard on your PC, if it tells you that Good connection settings were found, then reboot your PC. If no good connections were found, please give us a call (800-263-6317)
- Once your computer reboots, try to join the meeting again.
- If you continue to have issues, please call us (800-263-6317)

I hope this proves helpful to you. Please let us know if there is anything else we can assist you with while trying to use our products.

May 16, 2009 | HP Pavilion dv6000z Notebook

3 Answers

Invalid meeting ID in gotomeeting


It sounds like your attendees have an older version of the software than what is currently supported. They might try uninstalling whatever GoToMeeting programs they have on their computer and try again.

Apr 24, 2008 | Citrix GoToMeeting

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