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Epson TM on Windows XP with serial

I can't get this TM-U295 working properly on XP.
I'm connected to com1 and my port configurations seem to match between the system and the printer but its status remains ''unavailable''.
I've run a self-test to verify the configurations and that the printer works fine. No problems.

When I try to print from command prompt i get the message ''access denied''

After installing the driver and rebooting with the printer plugged in and turned on, the printer starts printing question marks non-stop until I turn it off and set the appropriate DIP switch to ignore ''data reception error''.

Any suggestion or even questions would be helpfull. Thanks

I've tried the different drivers (v. 2-4) and my

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  • jdrechou Dec 03, 2008

    I am the administrator.

  • jdrechou Dec 03, 2008

    I'm working with XP sp 2.
    printer model tm-u295, which is the serial version.

    Self-test prints the following info:

    Baud rate : 9600 bps
    Data bits : 8 bits
    Parity : none
    Stop bit : 1 bit or more
    Handshaking : XON/XOFF
    Receive error : ignored
    Buffer capacity : 512 bytes

    I've tried several different combinations with the DIP switches with no luck. Everything seems to be coordinated properly between the device and the port configs.

    I'm not sure if there are any specific configurations I should consider for the serial model, since the manual(I've downloaded several) refers to both the serial and parallel versions of the printer.

  • jdrechou Dec 03, 2008

    I've followed the windows troubleshooting instructions and tried printing from the command prompt but get the following error: Access is denied

  • jdrechou Dec 03, 2008

    With driver version 3.02, the printer's status is "ready", even when the printer is not connected.

  • jdrechou Dec 03, 2008

    Question: When I configure the settings of the printer using the DIP switches, I then configure the settings in the appropriate port through the "Printers and Faxes" window....

    Should the configuration be identical for COM1 through the device manager window as well or is that irrelevant?

  • jdrechou Dec 03, 2008

    Thanks for your response.

    However I don't fully understand your suggestions.
    The printer didn't come with a cable and its not listed in the box contents section of the manual. I bought a null-modem cable as well as a serial cable(rs232 capable). I've tried both.

    I also downloaded epson drivers(Advanced Printer Driver Ver.2-4) for windows xp, which support my specific printer model.

    I'm positive I can connect this to my XP computer based on research and varying results.

    Why would I have to allow the USB to connect to the printer? I'm not familiar with Autoexec.bat. Do you mean an actual usb port?

  • jdrechou Dec 04, 2008

    Thanks for your help.
    I'm finding out how rare this cable is.
    Do you have any advice on where to find detailed instructions on altering one of my commercial cables?

    Please look at the screenshots I've attached. I downloaded this driver off the Epson-pos site. Are you 100% sure it won't work?

  • jdrechou Dec 04, 2008

    I have a lot of serial cables lying around. Some seem easier to take apart and put back together than others. Do I have to start with a 9pin-25pin cable or can I add a 25pin end to a 9-9pin cable?

  • jdrechou Dec 05, 2008

    If I start with a 25-pin cable, what do I do with the 16 other wires that don't connect to the 9-pin end? Do I just leave them? Do you know a good site with intructions to these things? Thanks again

  • jdrechou Dec 05, 2008

    Is there anything I should verify about my serial port before going through this trouble? And is there absolutely no chance I could order this cable from somewhere?

  • jdrechou Dec 07, 2008

    Should I connect the #8 and 22 pins to #1 and 9 respectively? They don't connect on the diagram and I've found diagrams where those pins aren't mentioned.
    Thanks again for your help.

  • jdrechou Dec 11, 2008

    I soldered the cable with the correct connections. Tested the conductivity of the corresponding pins and everything seems OK with the cable. It really didn't take very long and cost about 10$ total as I found a great electronics shop.

    Thanks for that.

    But now I'm stuck with the driver not working properly.
    I'm running XP professional with sp2.
    Version 3.x of the TM driver I downloaded from epson says mine is an appropriate environment. After I install the driver and before pluging in the printer, the printer's status is "ready". I don't think that's normal.

    I plug in the printer anyways(after reboot), and try a test print but get an error. I try to test print from the properties window of the printer, and the "program" stops responding. I've tried every dip-switch configuration possible( with matching port configuration) but no difference. The self-test on the printer works fine.

    You've been very patient thus far. Thanks
    What should I do now, other than throw the printer in a snowbank?

  • jdrechou Dec 11, 2008


    driver V 4.02(not 3)

  • jdrechou Dec 11, 2008

    It finally worked.
    I inversed the numbers on one of the cable ends by accident.
    The pinout instructions I was following were a little vague.
    The soldering itself really wasn't very difficult and I'm happy I tried it.

    It works perfectly with driver V4.02 on my system.
    Thank you so much for your trouble.

  • Frank
    Frank May 11, 2010

    are your the adminsitrator on the PC?

    you need to be the administrator not the user.

    user with administrator rights can install the printer.



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You need to use the printer cable that was design for the printer. if you don't have the cable anymore, then you have to take the commercial cable apart and reconfigure in accordance to page 43 of the manual call outs.

Besides the cable, the printer software is only good for Windows 2000. Windows XP will not work unless Epson provide you with the printer driver. (which I did not see on the website).

all in all if you must use this printer with Windows Xp. you need to create a file in Autoexec.bat to enable the printer and allow the USB to connect to the printer.

that is going take time to do. if you need help on that. please post the request here.


Posted on Dec 03, 2008

  • 8 more comments 
  • Frank
    Frank Dec 04, 2008

    The main connection cable is RS232. which have to have the following configuration

  • Frank
    Frank Dec 04, 2008

    commercial cable will not work. therefore, you need to modify the commercial cable to match the above connections.

    Second; Epson don't have TM printer software for Windows XP.

    like I say, if you want to run this printer, you need to create a file (custom design) to install and run this printer in Windows XP.

  • Frank
    Frank Dec 04, 2008

    looks like it can work, but I wouldn't hold my breath.

    as fas the reconfiguration of the cable goes.

    if you have a commercial cable, open both end and take a look at the diagram I send you.

    there ae pin number associated with each line. match the pin numbers. you need to cut the ends and resolder the end to correct pin munber.

    i.e: computer end:

  • Frank
    Frank Dec 04, 2008

    ie. computer end is 1 to 9

    printer end is 8,3,2,20,7,6,4,5,22

  • Frank
    Frank Dec 04, 2008

    start with 25 pins cable, since that is what the printer is look for.

  • Frank
    Frank Dec 05, 2008

    just let them disconnected. all you need the 25 pin connector.

    as far as the instruction. I have the manual.

    let me know if you need it.

    you need a soldering iron and some solder, cuter and stripper.

    the rest just to undo the wire in the connector pin and resolder the wire in the correct ping. reassemble the connector.

  • Frank
    Frank Dec 05, 2008

    you can try epson. custom service.

    they may have it in stock or they will suggest 3 party vendor.

    for me, I would just do the conversion and save few bucks.

  • Frank
    Frank Dec 08, 2008

    No. if the diargam shows no connection , then that is what it is. leave it blank (they are not used).

  • Frank
    Frank Dec 11, 2008

    I can send you the files that you need from the website.

    the following link will get you to where the files are located.

    I don't think the V4 is the right printer file, but download the memorires configuration file and the POS zip file, install them first before you uninstall the v4 printer driver.

    Good luck

  • Frank
    Frank Dec 11, 2008

    you well come!

    that was a long one, but glad it all work OK


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I have epson TM U295 printe. I m install the printer driver but it show in printer and faxes option the printer not available

Posted on Mar 24, 2011


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