Question about Dell 962 Photo All-In-One InkJet Printer

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Installed color cartridge all of a sudden is not recognized.

Even though I have been printing with this cartridge, now I'm givien an error message that says it is the wrong cartridge. I have turned off the printer and then restarted. Still the same message. I removed the cartridge and have cleaned the contacts. Still getting the message. Any suggestions.....

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  • scooter723 Dec 03, 2008

    error message saying right ink cartridge is not supported/incorrect.

  • palosray Mar 09, 2009

    I have the same problem and tried shutting off and removing the cartridges and starting again. I keep getting the same error message

    "right cartridge incorrect". There is plenty of ink and it was working ok until I turned it on today

  • Anonymous Apr 25, 2009

    Same exact thing.

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Even though the cartridge was fairly new, I replaced it and that solved the problem.

Posted on Dec 04, 2008

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After trying all the cleaning ideas this worked for me.

Remove both cartridges, then remove power from the printer and immediately press and hold the power button for approximately 10-15 seconds.

Then plug the printer back in, and reinstall the cartridges. Unplug the printer once more, hold the power button again for 10-15 seconds, and then finally, plug it back in and turn it on.

Posted on Mar 09, 2009

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