Question about Polycom VSX 7000s Video Conference

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When polycom VSX 7000 is turned on, no icon movie sound, garbled audio

I was in a call to a classroom VSX 7000. That side heard a shrill pitch coming from the VSX. I told the teacher to turn it off and turn back on. The opening polycom icon movie sound cannot be heard. The display and video are fine, but the audio is all garbled on the call. I visited the classroom and tried reconnecting the lines but the sound still is garbled. I placed another unit in classroom and it works fine. We thought it might have something to do with the infrastrucure of the school. Is there something that I can reconfigure in the systems or update the software?

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Posted on Jan 02, 2017

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SOURCE: Dropped Conferences

You need to upgrade the code on your system. This happened to me and upgrading the code fixed it. Good luck!

Posted on Mar 07, 2008

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SOURCE: i forgot the password of

The default is Admin with password of the 14-digit serial number

Posted on Dec 17, 2008

SOURCE: polycom vsx 7000

no the power supply is propreitory( has multiple voltages) & is not advisable, u could blow up ur expensive confeencing equipemt.polycom has designed it in that manner!!

Posted on Feb 08, 2009

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SOURCE: forgot the polycom VSX 7000 password - how to reset

The polycom didn't allow for numbers, only letters.....
How do I do password recovery in this case?

Posted on Mar 30, 2009

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SOURCE: Can not able to dial out any number from Polycom VSX 7000.

Check out the following things:-

1. When dialing a ISDN number, be sure that the call preference has not been set to IP H.323 on the home screen just below the dialing field.

2. Check with your service provider that outwards dialling have been enabled on the lines provided to you.

Posted on Apr 02, 2009

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