Question about Vtech mi6896 Trio Cordless Phone

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My in-laws have vonage telephone service with comcast internet, before they just had at&t with no problems. Now when they are having a telephone conversation the connection seems to cut in and out and sometimes disconnect? nAlsos I should mention before and now the types of phones vary throughout the house as they did before. The telephone lines within the house are thesame as before with the exception of the at&t incoming lines have been disconnected.

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With choppy audio and one-way audio, either party on the call hears the audio breaking up, or no audio at all. Dropped audio is when a call is in session and both parties are unable to hear each other.

  • From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes. From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes.
  • -->
  • Reboot all of your devices (Vonage device, any routers and cable / DSL modems). How Do I Restart My Phone Adapter and Network Devices?
  • Ensure that your Vonage device is at least four feet away from any other device.
  • Ensure your Vonage device is in a well ventilated area to keep from overheating.
  • Ensure no file sharing, P2P applications, or large downloads are running while you are using the phone. These activities can use up most of your bandwidth, leaving little left for your calls.
  • Connect your Vonage device directly to your cable / DSL modem, if it is not already. If this helps the audio quality, then the problem is occurring between the Vonage device and modem.
  • If your Vonage device connects to another router and not directly to your cable / DSL modem, try disabling any firewalls or SPI (Stateful Packet Inspection) on that router. Click here to learn about firewalls and SPI.
  • If you wish not to disable your firewall, then you can port forward the Vonage traffic to the adapter. Click here to learn about port forwarding.

Wireless Routers and Cordless phones — If you have a wireless router and a cordless phone:
  • Ensure all wireless devices and cordless phone bases are at least four feet away from each other.

Home wiring — If you are using home wiring:
  • Ensure the land line has been disconnected in the Demarc box. Ensure the land line has been disconnected in the Demarc box.
  • -->
  • Ensure there are no more than five phones connected through the house wiring. The signal fades as more phones are connected to house wiring.
  • Test with one phone directly connected to your Vonage device. If this fixes the issue, there may be a problem with your house wiring.
If you have made it through this checklist and you are still experiencing an audio problem, our first class customer service is available to assist you. Please have handy your account ID, phone number, name of your internet service provider (ISP), and model numbers for your Vonage device and any other devices in your network.

Posted on Apr 24, 2009

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Comcast blocks vonage and audio issues may occur. You can try the steps in the link below to fix the audio issues with vonage line

http://www.onlinedecoded.com/how-to-fix-audio-issue-in-voip-services/

Posted on Jan 17, 2016

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I had the same problem until I switched to EP Lines www.eplines.com It seems that ATT has been putting a lot of bugs in Vonage systems, you might want to try eplines they offer the first month free and less traffic going through the lines, translate to a better voice quality.

Posted on Jun 17, 2009

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