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Vonage phone service

My in-laws have multiple style of phones throughout the houseand before vonage never had a problem with conversations. Now they loose a conversation multiple times during a telephone connection?

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SOURCE: My in-laws have vonage telephone

With choppy audio and one-way audio, either party on the call hears the audio breaking up, or no audio at all. Dropped audio is when a call is in session and both parties are unable to hear each other.

  • From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes. From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes.
  • -->
  • Reboot all of your devices (Vonage device, any routers and cable / DSL modems). How Do I Restart My Phone Adapter and Network Devices?
  • Ensure that your Vonage device is at least four feet away from any other device.
  • Ensure your Vonage device is in a well ventilated area to keep from overheating.
  • Ensure no file sharing, P2P applications, or large downloads are running while you are using the phone. These activities can use up most of your bandwidth, leaving little left for your calls.
  • Connect your Vonage device directly to your cable / DSL modem, if it is not already. If this helps the audio quality, then the problem is occurring between the Vonage device and modem.
  • If your Vonage device connects to another router and not directly to your cable / DSL modem, try disabling any firewalls or SPI (Stateful Packet Inspection) on that router. Click here to learn about firewalls and SPI.
  • If you wish not to disable your firewall, then you can port forward the Vonage traffic to the adapter. Click here to learn about port forwarding.

Wireless Routers and Cordless phones — If you have a wireless router and a cordless phone:
  • Ensure all wireless devices and cordless phone bases are at least four feet away from each other.

Home wiring — If you are using home wiring:
  • Ensure the land line has been disconnected in the Demarc box. Ensure the land line has been disconnected in the Demarc box.
  • -->
  • Ensure there are no more than five phones connected through the house wiring. The signal fades as more phones are connected to house wiring.
  • Test with one phone directly connected to your Vonage device. If this fixes the issue, there may be a problem with your house wiring.
If you have made it through this checklist and you are still experiencing an audio problem, our first class customer service is available to assist you. Please have handy your account ID, phone number, name of your internet service provider (ISP), and model numbers for your Vonage device and any other devices in your network.

Posted on Apr 24, 2009

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Does grandstream gxp 280 support vonage


Hi,
Yes it supports.

SIP Account Name: Vonage
Phone Number: xxxxxxxxxx (enter your Vonage phone number)
Authentication ID: xxxxxxxxxx (enter your Vonage phone number)
Authentication Password: xxxxxxxx (enter your Vonage Authentication Password, this can be Provided to you by Vonage. Please remember that the password is case sensitive.)
SIP Domain: leave blank
Proxy Address: sphone.vopr.vonage.net
Port: 5061
Outbound Proxy: sphone.vopr.vonage.net
Port: 5061
Local Port: 5061
Register Timer: 3600
Codec: Auto
Pkt. Time: Default
Out of Band DTMF: On

-Karthik.

Sep 25, 2012 | Grandstream GXP-280 IP Phone

1 Answer

My desktop has a local area connection with limited to no connectivity. I had my desktop pc connected to a netgear n900 router and a vonage phone connected to the router's lan1 port. This caused i


Did this connection ever work before? I have a similar setup with Iristel and once in a while it goes down (Hurricane Leslie generated the problem last week).

Check whether the setup works without the Vonage device. This will tell you whether the problem is with your router or the Vonage box. If it works without the Vonage, the problem is in the Vonage box, you may find a good time to call Vonage for support.

I don't know whether the Vonage box (in my Iristel case it's a mediatrix 2 something) has to 'call home' before it lets your router set itself up.

If your router does not work without the Vonage, you have a simpler problem, the router is the issue. You can reconnect the Vonage and if the phones work, this confirms that the router is the problem. At least you can use the phones.

With the router, you need to log in to the admin screens and poke around until you find the problem. It is always a good idea to only change one thing at a time and always remember what changed immediately before the problem was noticed.

Sep 16, 2012 | Gateway Computers & Internet

1 Answer

My Belkin F7D4302 router will not work with my vonage. I have a clearwire modem. If I hook modem into my my vonage first then to my router, my router does not connect to internet but my vonage does, If I...


It should work with the Vonage hooked into the WAN port of the modem, then the router plugged into the router. I had same issue with a Belkin router. Vonage Customer Service will help you at all hours: 1-VONAGE-HELP (1-866-243-4357)
24 hours a day, 7 days a week If you are calling to speak to our technical support team, please make sure you are near the Vonage phone adapter you are calling about and at the location where you intend to use your Vonage service.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Thanks, Joe

Jan 20, 2011 | Belkin Computers & Internet

1 Answer

I have Vonage phone, and TimeWarner cable. My


Remove your router for the vonage equipment. Direct connect to modem. Does your internet ****? If yes its TW issue. If no its Vonage issue. Try it for a day

Hope this helps!

john

Oct 03, 2009 | Computers & Internet

3 Answers

My in-laws have vonage telephone service with comcast internet, before they just had at&t with no problems. Now when they are having a telephone conversation the connection seems to cut in and out and...


With choppy audio and one-way audio, either party on the call hears the audio breaking up, or no audio at all. Dropped audio is when a call is in session and both parties are unable to hear each other.
  • From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes. From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes.
  • -->
  • Reboot all of your devices (Vonage device, any routers and cable / DSL modems). How Do I Restart My Phone Adapter and Network Devices?
  • Ensure that your Vonage device is at least four feet away from any other device.
  • Ensure your Vonage device is in a well ventilated area to keep from overheating.
  • Ensure no file sharing, P2P applications, or large downloads are running while you are using the phone. These activities can use up most of your bandwidth, leaving little left for your calls.
  • Connect your Vonage device directly to your cable / DSL modem, if it is not already. If this helps the audio quality, then the problem is occurring between the Vonage device and modem.
  • If your Vonage device connects to another router and not directly to your cable / DSL modem, try disabling any firewalls or SPI (Stateful Packet Inspection) on that router. Click here to learn about firewalls and SPI.
  • If you wish not to disable your firewall, then you can port forward the Vonage traffic to the adapter. Click here to learn about port forwarding.

Wireless Routers and Cordless phones — If you have a wireless router and a cordless phone:
  • Ensure all wireless devices and cordless phone bases are at least four feet away from each other.

Home wiring — If you are using home wiring:
  • Ensure the land line has been disconnected in the Demarc box. Ensure the land line has been disconnected in the Demarc box.
  • -->
  • Ensure there are no more than five phones connected through the house wiring. The signal fades as more phones are connected to house wiring.
  • Test with one phone directly connected to your Vonage device. If this fixes the issue, there may be a problem with your house wiring.
If you have made it through this checklist and you are still experiencing an audio problem, our first class customer service is available to assist you. Please have handy your account ID, phone number, name of your internet service provider (ISP), and model numbers for your Vonage device and any other devices in your network.

Dec 03, 2008 | Vtech mi6896 Trio Cordless Phone

1 Answer

Vonage customer, problem running through home phone wiring


Make sure you have disconnected the original phone line at the first entry point to your home. Even though regular phone service is disconnected (software) the original phone line carries some "noise" which can cause issues when trying to utilize existing phone wiring throughout the home.

Dec 02, 2008 | Lands Phones

1 Answer

Can't call home phone


Make sure your the internet is working fine on the router. If it is, you need to call vonage and have them activate the phone ports of the router. The phone ports on the back of the router needs to be registered first through vonage. That should do it.

Oct 14, 2008 | Linksys VOIP VONAGE PHONE ADPTR 2-PORT...

2 Answers

Vonage does not work with D-Link router


If you plugged a telephone into your D-link router, unplug it - that can not work!
You have to plug your vonage router (WAN port) into the D-Link (LAN port) and connect your phone to one of the LAN ports of the vonage router.

If you do not need the wireless capabilities of the D-Link, you can simply take that one out and only use your vonage router.

If you need more help, I would need more details form you:
Which vonage adapter are you using?
How is your setup (i.e. modem -> D-link -> vonage & computers)
What connections are you using (wire/wireless)?

You can also find help here.

Jun 17, 2008 | D-Link DI-704P Router

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