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Re: Will not shut off
I recalled a problem a few years ago with my PDA and the solution (from Palm while still under warranty) was to do a HARD RESET of the unit.
Please note that a hard reset will wipe clean all memos and other information stored in your PDA. Make sure you HOTSYC your PDA before doing a hard reset. It will reset the unit back to its original factory setting. The way to accomplish this is by holding down the on/off switch while pressing the reset button on the back of your PDA. It will respond back by asking if you really want to reset (yes or no).
I did this and now I can turn off my PDA without worrying about it coming back on. Now all I have to do is figure out what in the old config (that's now backed up on the desktop backup) is freaking out the PDA and causing it to not turn off. Chances are it's a software that was recently added.
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If it is not turning on at all then more then likely the battery is dead. Try plugging it into the charger and leaving it for over night. Then try turning it on. If that doesn't work you may need a new battery. I would not recommend doing this yourself s it involves some soldering. I had a friend of mine change my battery and it didn't quite work right after that. I am also including a link for the free chat feature that palm has. I have used it several times and have always had very good results. Best wishes.
At the bottom of this page it says Palm Chat. Click on the chat now and follow the online prompts.
Thank you for your response. My wife had the same as yours ... she had the aux power supply as well. Eventually, hers would not run at all without the aux battery and finally, that battery went as well.
I called the company and they said it was probably the battery and it was not repairable at the consumer level, but they would be glad to do it for a fee of about $125.00 + shipping.
We abandoned all hope and she bought a 'smart phone'. When her Tungsten E entered this "status" it became fair game for me to investigate. I removed the back (itty ***** "Torx" "screw driver" required. The little motor that vibrates the device fell out immediately. I found the battery is a soft battery and it was plugged in with a simple plug. I found the battery for about $20.00. Having satisfied my courisity, I gave the whole thing to my brother who put it back together and he is still using it.
I hope this comments encourages you. Thanks for posting your question on FixYa.com
Your battery is most likely shot and needs replaced. Batteries build up a "charge life" and if they're not run down and recharged regularly, and if the phone isn't turned off for a short period of time each day to let the battery sort of "catch up," they wear out.
This is a common problem with the Tungsten line, You can try doing a hard reset. This worked for my E2. If that doesn't work, the battery must be removed for a few hours. Although it still may not work after the battery removal.
** To preform a hard reset, hold down the power button, and push the reset button on the back of the unit. The top of your stylus unscrews to expose a "plastic pin" for this purpose. Keep holding down the reset button while the unit reboots. You should see a palm screen displayed while it restarts, let go of the power button and follow the instructions. Pressing up on the pad ring should erase all data.
i have a tungsten e2 and it automatically turns itself on with out any buttons what so ever so the battery wont stay charged long enough for me to do any thing illput it up and come back an hour later to find the batter is already dead ill charge it unplug it and bring it to work with me to only find that when i get to work its on and the battery is draining what do i do