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Re: I have a TOMTOM go 920. It was on and just shut...
Okay, there is one alternative solution (that I know of, my experience with GPS systems is limited), I had to use this on a family's GPS. If you don't have a warranty on it, you can remove the back plate, and disconnect the battery, that is how I got theirs to work.
For the most part, GPS system don't malfunction unless there's an underlying problem. It might have tried to update itself and failed the install, thereby crashing the operating system, or a wire can be loose.
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The power light only shows that power is getting to the TomTom. It proves nothing else and doesn't even confirm that the internal battery is charging. If you have tried a reset ( by inserting a paper clip into the reset hole at base of your TomTom and that hasn't worked then it's likely you have blown internal components . Usually caused by faulty charger. I hope the reset works ... good luck
I think it has to do with hooking up your unit via the usb cable to the computer. I got one from Radio Shack and it worked fine for a day, drove with it and shut it on and off a couple of times. Then I hooked it up to my emachine computer, and all I got was a white screen. Took it back got another one, drove with it, turned it on and off a couple of times, worked fine. Then I hooked it up to my computer, and again the same white screen until I reset it. I noticed all these posts are in the last few days, so I would say it is a bad batch of units. I purchased one for my wife 3 weeks ago and no such problem.