Question about Acer Aspire 5500 5570-2609 Laptop
I have an acer aspire 5570z laptop with windows vista home edition operating system. After installing new vista service pack 1, the dvd rom drive (HL-DT-ST DVDRAM GSA-T20N ATA Device) is gone from 'My computer'. the device manager shows a yellow exclamation mark and device property says that the device cannot start (code 10). any body help me plzzzzzzzzzz. HL-DT-ST DVDRAM GSA-T20N ATA Device Error Code 10 "Could not load driver software" - Windows Meda Center will not work either!
dvd rom drives don't actually use what we would call drivers, like the ones we use for the graphics card. They use what is known as "class filter drivers". These are different in the way that they only add functionality to burning or media programs such as Nero or NTI.
If you have burning software on or system, one thing to do is to completely uninstall them, and uninstall your dvd rom. Then re-install your burning software. Once this is done, open Device Manager and scan for hardware changes, it will locate your dvd rom and should install the class filter drivers.
If you don't have any burning software, or this doesn't work, then what you really need to do is uninstall Vista SP1. You can do this a couple of ways, please refer to this link to find out how: http://support.microsoft.com/kb/948537
What you have is a common problem after you install Vista SP1 through Windows Update.
If uninstalling SP1 resolves your dvd rom problem (make sure you restart your system), then you need to download the Vista SP1 Standalone version. This is the FULL SP1, and is 434MB.
Sorry it was a bit long winded, but I hope it helps
Posted on Dec 05, 2008
I would try stopping the device and restarting it first.
If that doesn't work, find the latest drivers for it, and have them in a folder you can find easily. In device manager, you can right click, go into properties for the DVD-ROM. Click the update drivers button, and point it to that directory.
If neither of those work ,try completely uninstalling it from device manager, then going through the add new hardware option in control panel.
Posted on Dec 03, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Mar 01, 2011 | Acer Aspire 9420-6426 Notebook
Dec 09, 2010 | Acer Aspire 4520-5582 Notebook
Nov 15, 2010 | Acer Aspire 5315 Notebook
Aug 22, 2010 | Acer Aspire 5500 5570-2609 Laptop
Mar 11, 2010 | Acer Aspire 5500 5570-2609 Laptop
Oct 09, 2009 | Acer Aspire 5500 5570-2609 Laptop
Sep 24, 2009 | Acer Aspire 5735 Notebook
Mar 08, 2009 | Acer Aspire 5500 5570-2609 Laptop
Jul 28, 2008 | Acer Aspire 5500 5570-2609 Laptop
214 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: