Question about Acer Aspire 5500 5570-2609 Laptop

3 Answers

After installing vista service pack 1 my dvd rom is gone.

I have an acer aspire 5570z laptop with windows vista home edition operating system. After installing new vista service pack 1, the dvd rom drive (HL-DT-ST DVDRAM GSA-T20N ATA Device) is gone from 'My computer'. the device manager shows a yellow exclamation mark and device property says that the device cannot start (code 10). any body help me plzzzzzzzzzz. HL-DT-ST DVDRAM GSA-T20N ATA Device Error Code 10 "Could not load driver software" - Windows Meda Center will not work either!

Posted by on

3 Answers

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 28 Answers

Hi,
Problem with
Acer Aspire Notebook Or Laptops? Just visit the sites..
For any Software problem you can visit a link by just Click Here .
For any Hardware problem with this Notebook you can Click Here

Posted on Jul 20, 2010

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

  • Expert
  • 192 Answers

Hi there,

dvd rom drives don't actually use what we would call drivers, like the ones we use for the graphics card. They use what is known as "class filter drivers". These are different in the way that they only add functionality to burning or media programs such as Nero or NTI.

If you have burning software on or system, one thing to do is to completely uninstall them, and uninstall your dvd rom. Then re-install your burning software. Once this is done, open Device Manager and scan for hardware changes, it will locate your dvd rom and should install the class filter drivers.

If you don't have any burning software, or this doesn't work, then what you really need to do is uninstall Vista SP1. You can do this a couple of ways, please refer to this link to find out how: http://support.microsoft.com/kb/948537
What you have is a common problem after you install Vista SP1 through Windows Update.

If uninstalling SP1 resolves your dvd rom problem (make sure you restart your system), then you need to download the Vista SP1 Standalone version. This is the FULL SP1, and is 434MB.
http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en

Sorry it was a bit long winded, but I hope it helps

Posted on Dec 05, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Expert
  • 46 Answers

I would try stopping the device and restarting it first.

If that doesn't work, find the latest drivers for it, and have them in a folder you can find easily. In device manager, you can right click, go into properties for the DVD-ROM. Click the update drivers button, and point it to that directory.

If neither of those work ,try completely uninstalling it from device manager, then going through the add new hardware option in control panel.

Posted on Dec 03, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I cant instal any windows operative system excep xp service pack 1


You might have faulty Operating System media, that laptop comes with Windows Vista generally.

Mar 01, 2011 | Acer Aspire 9420-6426 Notebook

1 Answer

I have acer aspire 4520.I have upgraded to windows xp sp2. The empowering technology does not work.It says " the specified file is not found".I cannot find the empowering technology software...


Acer Aspire 4520 Notebook Technical Specifications:


Operating System Genuine Windows Vista Home Premium Processor AMD Athlon™ 64 X2 Dual-Core Processor TK-57 (512KB L2 cache, 1.9GHz) Chipset NVIDIA nForce 610M Memory 1GB (1GB installed in one of two memory slots) DDR2 667 SDRAM User upgradeable up to 4GB (one 2GB memory card in each slot)* subject to availability of 2GB cards
*If upgrading after initial purchase, one or more of the memory cards provided with the system may have to be replaced with optional larger memory cards in order to achieve the maximum capacity.
Storage 120GB* hard disk drive Integrated variable-speed Super-Multi drive (DVD+R, DVD-R, DVD-RAM):
-Read - 24X CD-ROM, 24X CD-R, 24X CD-RW, 8X DVD-ROM, 8X DVD-R, 8X DVD+R, 6X DVD-ROM DL (double-layer), 6X DVD-R DL (double-layer), 6X DVD+R DL (double-layer), 6X DVD-RW, 6X DVD+RW, 5X DVD-RAM
-Write - 24X CD-R, 10X CD-RW, 8X DVD-R, 8X DVD+R, 4X DVD-R DL (double-layer), 4X DVD+R DL (double-layer), 6X DVD-RW, 8X DVD+RW, 5X DVD-RAM
5-in-1 card reader for optional MultiMediaCard™, Secure Digital card, Memory Stick, Memory Stick PRO™ or xD-Picture Card™

Surely to load XP is a DownGrade. As this notebook is dual core, I would run Vista 64 or better still Windows 7 64.
If you wish to persist with an old system, you require SP3 for XP.That may be available from a software store but is no longer supported by Windows.
Try http://www.notebook-driver.com/laptops-information/acer-aspire-4520-notebook-technical-specifications/ for drivers that you will require to have support from Acer.

Hope that clarifies your situation.

Dec 09, 2010 | Acer Aspire 4520-5582 Notebook

1 Answer

I have the acer5715/5315 series abd it crashed. I had it fixed and the guy put windows 7 so now none of my acer programs work. How can I get these to work with windows 7


Operating System Windows XP Professional with Service Pack 2
Windows XP Home with Service Pack 2
Windows Vista Home Premium
Windows Vista Home Basic
Windows Vista Starter

1. Before upgrading to windows 7, you must check the specification of your acer aspire 5315.

2. Windows 7 is better than windows vista but if you are really wanted those acer programs to work. You have to downgrade your operating system from your previous operating system.

Nov 15, 2010 | Acer Aspire 5315 Notebook

1 Answer

Hi, My DVD ROM /- RW doesn't read DVDs whereas it works fine with CDs. What would be the problem? i formated my acer ASPIRE 5570Z laptop using ubuntu 10.04 after that My DVD ROM is not reading DVD'S. it...


Ubuntu may not have the correct DVD criver for your computer. Since you hav gone back to XP you should go to www.acer.com and download the correct drivers for your model/serial no.

Aug 22, 2010 | Acer Aspire 5500 5570-2609 Laptop

2 Answers

Driver problem


Access: http://www.acer.com/worldwide/selection.html
Select USA
Click GO
Click Service & Support
Click Driver Download
Click Notebook
Click Aspire
Click Aspire 5570Z
Click Confirm
Select the driver(s) -- they should be on the "original" CD-ROMs that were factory-shipped with your computer.

Oct 09, 2009 | Acer Aspire 5500 5570-2609 Laptop

2 Answers

No network able


You need to install the network driver.
Go to the ASUS WEB site to download the network driver for your computer. Download the Windows XP make sure it is for your model computer.

http://support.asus.com/download/download.aspx?SLanguage=en-us

Mar 08, 2009 | Acer Aspire 5500 5570-2609 Laptop

2 Answers

Acer Aspire 3680


i assume your d drive is cd or dvd rom.
you can edit your windows registry, follow this step from microsoft.
http://support.microsoft.com/kb/314060

Sep 09, 2008 | Acer Aspire 3680 Laptop

1 Answer

After installing vista service pack 1 my dvd rom is gone.


Download the latest driver for dvd rom from Acer that will work with Vista SP1. Also try uninstalling the device in device manager and restart your computer. Vista may find "new hardware" and install the driver from its driver pack in SP1.

Jul 28, 2008 | Acer Aspire 5500 5570-2609 Laptop

Not finding what you are looking for?
Acer Aspire 5500 5570-2609 Laptop Logo

214 people viewed this question

Ask a Question

Usually answered in minutes!

Top Acer Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18330 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

joecoolvette
joecoolvette

Level 3 Expert

5660 Answers

Are you an Acer Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...