When i start to use my copy machine, it takes multiple times before the scanner bar? moves across. sometimes it takes 10-15 times before it finally works. it acts like it gets stuck on the bar it slides on. the copier is relatively new and when it does finally start the copies are fine. do i need to lubricate it
It doesnt sound like to much is rong with the scanner they all judder at start up. if there was a scan drive issue you would get a L3 error code. does the m/c continually tick over? if so then you may just be out of toner as the m/c will be trying to reach its toner levels and that can take some time.
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There is usually a mechanical 'scanner lock' on th left-hand side of the machine, probably a sliding catch. Make sure that this has not been set to 'locked'. It is possible that this catch has been engaged when the machine has been moved or accidently by hand when copying.
This catch can sometimes be located on the underside of the scanner unit - ie where the paper comes out.
Leave the lid up when you make the copy and see if the light bar moves from left to right when copying. Check the scanner lock knob under the left hand side where the papers come out. Make sure it is not locked. Sometimes the scanners get stuck a lot and can cause blank copies. If it is stuck then you just have to remove the glass and then clean and lubricate the steel bar at the back that the whole unit rides back and forth on. Once that is doene it should work fine. Make sure to manually run the scanner bar out and back a few times so that you can get the whole rail lubricated. Do all this with the power turned off.
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Most likely when removing a copy someone hit the scan lock on the front of the machine.
Look on the front , bottom side of the scanner where the paper comes out. You will see a latch that is used for shipping the machine that is more than likely locked.
Thats what causes an L1 90 percent of the time. Just slide it to the unlocked position or take a small screw driver and remove it and throw it away. You can put a piece of tape over the opening to keep dust and moisture out
This might refer to your scanner assy being locked. The scanner assy is the unit under the glass that scans your document prior to copying it. Look inside the cavity where you pick up your completed copies. Look at the upper left corner and see if there is a knob there. If there is, make sure it is in the completely unlocked position.
Sounds like your scanner is jammed or the scanner motor has failed.
If you are so inclined, turn the power off, you can remove the glass and try to move the scanner by hand, if you can't move it then it is jammed, if you can move it to the middle and turn the machine back on, does it return it to its home position? if so, the motor may be OK, but the control board may have a problem, if not, the motor have likely failed.