Question about Arris SURFboard SBG900 (49402201900) Modem

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SBG900 forgot password cant login

Lockedout of modem cant remember password

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  • pv02008 Jan 07, 2009

    whenever i click login, a new page never loads. It simply keeps loading the same login page. Its like i'm hitting refresh

  • Anonymous Mar 10, 2009

    same thing i kno9w the webpage but i nedd to know logon details

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Reset the modem from the back, you will need a needle or something, wait until it turns on. Then go to http://192.168.100.1 type on user: *admin* pass: (the HFC MAC ID as password you will find it at the back or at the bottom of the modem) ex: 0015a3e9570f. Remember is case sensitive, good luck. :)

Posted on Dec 16, 2008

  • chiari_man Jan 05, 2011

    Wow, took about three hours... But I found it, pretty simple. You must be plugged in to the modem to login. YOU CANNOT LOGIN VIA WIRELESS.

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No nonsense solution ---
1- Ensure that you are hardwired to modem with an ethernet or USB cable.
2- Ensure that modem is powered on and "settled in" for a minute or so.
3- Use the pinhole at the top of back plate to reset.
4- Use a wire or needle to depress reset button for 30 seconds and release.
5- Allow modem lights to "settle in" again for a minute or so.
6- Enter "admin" for user ID - and "motorola" for password. [NO QUOTES]
7- User ID and password fields are case sensitive.
[Lower case in this instance]
8- Click Login and now you are talking to the modem.

Posted on Mar 16, 2012

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Related Questions:

1 Answer

Hello, I bought motorola wireless surfboard sbg900 from USA. now I want to use it in India. I forgot password of it. how to solve this problem?


As far as I know there is no password on that modum only on the wireless network that you set up. If you connect to the modum via ethernet cable..You should be able to access and make changes to anything you need to. If not, there should be a reset button on it. You may have to use a pin or paper clip to press it.

Oct 20, 2010 | Arris SURFboard SBG900 (49402201900) Modem

1 Answer

Cant login to my sbg900, using admin for login but not recognising password


Try resetting the router. You can find a small hole with a button inside it at the back of the modem. Use a pin or a paperclip to press it for 5-10 seconds so that it will be restored to the factory settings.

Hope this helps! :D

Sep 08, 2010 | Arris SURFboard SBG900 (49402201900) Modem

1 Answer

I forgot the username and password and can't log in.


Reboot router.Power off for a min.find reset button, hold in with a paper clip or pentip for a min, power up router.

username=admin

password=admin or password

Jan 16, 2010 | Arris SURFboard SBG900 (49402201900) Modem

2 Answers

My new mac mini wants a password to connect to my wireless network (Motorola SBG900)


Hi,

The SSID (network name) and password should be on the wireless router itself, usually underneath the unit.

If its not there, the password will be with documentation you got with the wireless router.



Regards.

Nov 27, 2009 | Arris SURFboard SBG900 (49402201900) Modem

2 Answers

I cant remember my login info for the surfboard modem site (http://192.168.100.1/index.asp)... am i screwed??


not really....

the default for your modem is
192.168.0.1
username: admin
password :motorola

try logging with this first. if this doesn't work then you will have to do manual hard reset of router for default factory settings through either a reset button/pinhole on the back of router and holding it for at least 5 secs but be aware that it will wipe all internet settings and will have to be configured again.. if you don't know how to do that then not recommended to do hard reset. better call isp guys.

Aug 08, 2009 | Arris SURFboard SBG900 (49402201900) Modem

1 Answer

I cant reset my Motorola SBG900!


Ok in the back of this unit or bottom there is a reset button or hole that you need a pin needle to access. Press it in for 15sec and let it reboot. Once it reboots, open a web page and type in 192.168.100.1 or 192.168.0.1 This will bring up a log in page. The login is admin and the password is motorola.

May 24, 2009 | Arris SURFboard SBG900 (49402201900) Modem

1 Answer

Login for ip address 192.168.1.1


the usual username and password for this ip address is :-
username:- admin
password:- admin

let me know if that helpes

Jan 11, 2009 | Arris SURFboard SB5120 Modem

1 Answer

Cant login to router


When in doubt double check your work. You held the reset button down on the back of the router for long enough for the lights to go out then start blinking again? Then you went to 192.168.100.1 in your browser and tried admin for your login name and motorola for your password? If you did all of that and it's still won't accept your login try to power the router off for at least a minute by pulling the power cord and make sure you clear your browser cache before trying to access the default gateway address in your browser again.
Hope that helps!
Jill

Nov 30, 2008 | Arris SURFboard SBG900 (49402201900) Modem

1 Answer

Sbg900 won't connect with wep enabled


This modem's remote router has a seperate firewall of it's own so what you'll have to do is; go to the to server site @ http//:192.168.100.1 then hit enter. you will go the the Login Site and you login and can reset or retrieve your WEP key.

Nov 25, 2008 | Arris SURFboard SBG900 (49402201900) Modem

1 Answer

Sbg900 setup and login page


I had this problem just last night. I held down the reset button for 20-30 seconds. It worked when after pressing teh button the LEDs stayed on and then after the 20-30 seconds they started to blink indicating the reset. If they do not start reset while holding down the reset, let go and the modem should reset itself. It took me a few times to get this right since teh reset button is rather sensitive and a momentary depression/release will resutl ina reset of the modem but not to default password. I found out I was inadvertantly doing this momentary reset due to teh sensitivity of the switch.

Anyway, next make sure you type "admin" and "motorola" in all lower case. I was using Admin and Motorola - no good.

Nov 21, 2008 | Arris SURFboard SBG900 (49402201900) Modem

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