Question about Arris SURFboard SBG900 (49402201900) Modem
Lockedout of modem cant remember password
Reset the modem from the back, you will need a needle or something, wait until it turns on. Then go to http://192.168.100.1 type on user: *admin* pass: (the HFC MAC ID as password you will find it at the back or at the bottom of the modem) ex: 0015a3e9570f. Remember is case sensitive, good luck. :)
Posted on Dec 16, 2008
No nonsense solution ---
1- Ensure that you are hardwired to modem with an ethernet or USB cable.
2- Ensure that modem is powered on and "settled in" for a minute or so.
3- Use the pinhole at the top of back plate to reset.
4- Use a wire or needle to depress reset button for 30 seconds and release.
5- Allow modem lights to "settle in" again for a minute or so.
6- Enter "admin" for user ID - and "motorola" for password. [NO QUOTES]
7- User ID and password fields are case sensitive.
[Lower case in this instance]
8- Click Login and now you are talking to the modem.
Posted on Mar 16, 2012
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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