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Hopefully this helps. Right click on your volume control icon. Open the "Volume Mixer," and make sure that nothing has the mute X on. Then right click on "Volume Control," and make sure that the volume control is checked to play all sounds, and that your Speaker box is checked. Next step is your music, if the sound was muted directly @ the music playback, this could be the problem. Open your Media Player and try to play music, if you cannot hear it, click on the mute button to the song playing. If your Player was shut off in the "mute" mode, then you will not hear sound. It Happened to me once. You will need to check all of your "Players" to see if any of them were shut off in "mute."
If there are no hardware issues most probably the following are the reasons:
1. Check whether the Media Player sound is not muted.
2. Check whether the systems sound is not muted.
3. If you encounter sound problems only with dvds most probably there is no driver issue, but there can be a codec issue, install the latest version of media player and if possible install a better dvd player software.
Google AVS DVD player a freeware.
Windows Media Player cannot play several files in the playlist. This might be caused by one or more problems.
To find information about the specific problems, click the Now Playing tab, and then click the blue or red icon next to each file in the List pane.
In some cases, you might encounter this error message if there is a problem with your sound device, such as a sound card or sound controller. For example:
Your sound device requires an updated driver. To determine if an updated driver is available, see Windows Update or see the sound device manufacturer's Web site.
Your sound device is not functioning properly. To troubleshoot the problem, see Windows Help and Support or refer to your sound device's documentation.
You do not have a sound device installed on your computer. Install a sound device, and then try to play the file again
Make sure you dont have the laptop muted. Seems simple, but ive caught myself with a muted computer before. First, check to see if your computer is muted, by looking at the little speaker icon by the clock. if there is no speaker there, go into control panel> sounds and audio devices, and check there. Lastly if you have no sound, check your media player, because the player itself can be muted/turned down as well. I hope that helps