Check the manual rewind button on the bottom plate of the camera. Make sure the button is not jammed under the edge of the button opening. If it is you might be able to carefully pry it out with a sharp pin or tooth pick (be careful not to pierce the button or you could damage the circuit board underneath) Or you could remove the bottom plate and reseat the button (be careful of a loose spring to the film door latch)
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Please follow these instructions:
1. Open the camera back
2. Pull the film leader across the red film index mark (red line)
3. Check to ensure film is properly positioned with no slack, then close camera back
4. Fully depress shutter release button to advance to frame 1. Check the rewind lever if it turns counter clockwise when you depress the shutter release button.
Keep on trying this procedure until you get it right. Most of the time, the error is in not pulling the film leader enough to reach the red film index mark.
If you're still having a problem with this, the next best option is to have the camera checked by a competent camera technician.
I don't know if you have film in the camera so I'll read the following and choose what works for you.
I will assume the battery is working if applicable.
As stupid as this sounds press the shutter release button. If the shutter is cocked it will hold the advance. I've had people come in with this problem.
If the film rewind has been pressed in it will disengage the film advance and stop the shutter mechanism as a result. Open the camera and close the back again resets the release.
If there is film in the camera remove it.
It there are important photos on the film and your rewind is not working use a coat to make a light proof black box. Just turn the sleeves inside out and put the camera in the coat. Wrap it so as it is closed to light. Open the camera remove the film and roll the film back in by hand.
OK so now we have a camera open with no film in it.
Open the back and look just below the shutter. On one side will be a very small "lever". This tells the camera that the film has been advanced and the shutter is cocked. Gently move the lever to the right. It should click. Now try pressing the shutter release. Note that without film in the camera some cameras will not advance the shutter.
It should clear the problem.
If not something physical in jamming.
The film advance system could be jamming. On the side the film advance is on there will be a plastic "gear" inside the camera. Try moving by hand it should turn. You can reset the shutter this way.
Give this a try.
Hope this is helpful, if it gives you some direction please rate this answer.
No, it is not the battery. My guess is that the film leader did not stay in the take-up spool and is now bunched up around it. Try rewinding the film carefully as you normally would but remember that you are only rewinding a small portion of the length. You can even just open the film door and start over. You will only loose 3 or 4 frames on the roll.
Pressing the rewind button wind the film advance lever,if it is free It will set to
its place. Release the rewind button, press the shutter release
button.Once again try wind the film.( provided your camera is not
fitted with motor wind ) Then your winding gears need cleaning