Question about Dyson Memory CRO1 Front Load Washer

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Dyson coin compartment problem

I accidently hit button on neighbours dyson washing machine, whilst feeding their dog and it started a wash. (They are on holiday ) I thought nothing of it till next day and it says on the display unable to drain empty coin catcher? or something like that. I cannot work out how to open it!
Help i want to get it emptied and clothes washed before they get back in 12 days!

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Try this push red clip up THEN turn to left the coin trap window,pull pipe firmly off from inside,clean gunk out,replace pipe pointing downreplace door by aligning notches turn to right 1 complete turn,if it feels tight turning TRY AGAIN until it feels smooth to turn.

Posted on Aug 07, 2010


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Posted on Jan 02, 2017


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I have a Dyson washing machine, CR01. The plug on my coin trap snapped while I was trying to empty it as the display suggested. I can't believe I'm going to have to buy a new washer for the sake of a piece...

Hi Christine, it's Jack at Dyson.

I'm sorry to hear about the damage to your CR01's coin trap plug. Both the plug and the coin trap window are designed to be replaceable individually if needed, but unfortunately due to the age of this machine we're no longer able to source many key parts from our suppliers. Therefore since December 2012, we've been unable to support CR01 and CR02 washing machines with spare parts or servicing.

You may be able to find these parts for sale from other online retailers, although we wouldn't be able to recommend any specific retailers.

I'm sorry we're not able to help further in this particular instance. If you'd like to discuss your concerns with the Dyson UK Customer Helpline, you're welcome to give us a call on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

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Hi there, it's Jack at Dyson.

I can recommend a couple of checks that should help. Firstly, it's important to make sure the coin trap window is correctly rotated into position (one and a half turns clockwise) ensuring the childproof tab clicks into place. Check the plug is also pushed fully back into place:

It's also a good idea to check the seal within the coin trap is correctly in position, and hasn't been damaged in any way.

Unfortunately if the coin trap or surrounding components have been damaged, we've been unable to provide spares or servicing for CR01 or CR02 washing machines since December 2012. If you'd like to discuss this with the Dyson UK Customer Helpline, you're welcome to call us on 0800 298 0298.

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Hi there,

Sorry to hear you're having difficulties with your Dyson Contrarotator. It's probably best if you get in touch with us directly, so one of our experts can run through some troubleshooting over the phone, and provide the information and assistance you need.

You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. We'll look forward to hearing from you.

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