Question about HP DeskJet 5150 InkJet Printer

2 Answers

Printer will not recognize refilled black HP cartridge (#74)

After the printer (HP J6480) told me I was low on Black Ink, I refilled the
cartridge (HP74) with ink according to directions. Ink is from 'The Printer Ink Warehouse' . I've tried a master reset on the printer and have cleaned
both color and black printer contacts on the printer and on the cartridges.
Still to no avail. Does HP put something in the ink that its printers only recognize or as one of your postings said, it remembers the serial numbers on the first 3-5 cartridges. I believe I am on my 2nd cartridge for this printer. Thoughts?

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  • 2 more comments 
  • randyjb1 Dec 08, 2008

    I have the same problem but his is happen on an original catiage.

  • autoz Dec 12, 2008

    HP all-in-one J6480, fairly new, no longer recognizes new black HP 74 ink cartridge. I've currently loaded my third cartridge, went to the HP web site, followed all their trouble shooting tips, uninstalled and reinstalled my software, and spent hours of telephone time with an HP technician, who walked me through repeats of all the steps I had already taken, and ended by telling me to buy a new cartridge and install it, then try to print.

  • twuz1010 Jan 19, 2009

    Same problem as above

  • Anonymous Mar 21, 2009

    Same as above.

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2 Answers

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This type of fatal cartridge error (i.e. "refer to documentation" / "incompatible cartridges", etc.) typically indicates the internal micro-electronics of the HP #74/75 cartridge are damaged. The cartridge's electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. However, our test group has also seen these failures with brand new cartridges. In addition, the older the cartridge the higher the chance of an internal electrical failure. I suggest you first run a 'Tap 41' diagnostic test to check cartridges electrical health (this is a forced test); you may also bypass the error (temporarily) on most models which use HP 74/75 cartridges. Refer to Inkjet411 youtube videos below on how to access respective printer's service menu and correct:



HP 74, 75, 74XL, 75XL Cartridges - Solving Errors & Warnings:http://www.youtube.com/watch?v=C5ISTGyScWU



HP Photosmart C4200-C4500 and C5200-C5500a Printers - Diagnostic Tap 41 Test: (verifies electrical health of ink cartridges):http://www.youtube.com/watch?v=8fE-IM4AVMc



HP Photosmart 4200-4500 5200-5500 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):

http://www.youtube.com/watch?v=UDxRkAGOJaI



HP Officejet J5700/J6400 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):

http://www.youtube.com/watch?v=3X3_D90SSq4


Ink Refilling & Cartridge Care Tips - Everything you need to know: http://www.youtube.com/watch?v=FnXoDIblpdU

Posted on Apr 05, 2013

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  • 15 Answers

Try to get your printer to recognize the new cartridge; go to start - printer and faxes -right click on printer - preferences (printing preferences) -settings -load factory settings. Print test page Ctrl+P

Please post if that worked.

Posted on Jul 13, 2009

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1 Answer

Reset ink cartridge


Unfortunately you can't....

The ink level indicator cannot be manually re-set in the newer HP, Lexmark or Dell integrated ink cartridges, thus making it not usable. The OEMs all leverage 'fusible links' in the nozzle plate (internal to base of ink cartridge) which physically blows the resistors as the original ink is consumed...thus resetting the ink cartridge's ink level monitoring capability is simply not possible. The ink tracking feature is only available with a brand new ink cartridge.

However, losing this feature is not necessarily significant, because the ink level indicator usually has 20%-30% ink remaining when it shows "low on ink". Therefore, the warning has limited value, because customers who prematurely replace their cartridges when they see the "low ink" message are wasting a lot of residual ink.

Refer to any of the following videos which cover this 'low ink' subject in detail:
http://inkjet411.com/?page_id=396 (HP 60/61 Low Ink)
http://inkjet411.com/?page_id=517 (HP 74/75 Low Ink)
http://inkjet411.com/?page_id=598 (HP 901 Low Ink)
http://inkjet411.com/?page_id=1261 (HP 92-99 Nuisance Messages)

For information on North American ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced HP printer diagnosis procedures (advanced cartridge diagnostic tests/cartridge error bypass & printer reset methods, etc.), please visit Inkjet411: http://www.inkjet411.com

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Ink refill costco hp printer C4780


When you get an HP integrated ink cartridge refilled (i.e. HP 60, 61, 74, 75, 901, 92-98....currently offered at Costco today) or if you buy a remanufactured/compatible HP ink cartridge, the ink levels cannot be reset (HP has a smart chip embedded within the nozzle plate at base of ink cartridge which counts the drops and then registers as empty).....so you'll just need to live with it and ignore 'ink low', 'non-genuine', 'counterfeit' messages and similar while you are using these types of aftermarket supplies. The first video below provides an overview of the 'low ink' phenomena, the 2nd video provides suggested cartridge prep/handling instructions when you return the cartridge for refilling:

HP 74, 75, 74XL, 75XL Cartridges - Solving Errors & Warnings:http://www.youtube.com/watch?v=C5ISTGyScWU


Ink Refilling & Cartridge Care Tips - Everything you need to know: http://www.youtube.com/watch?v=FnXoDIblpdU



If the new (or refilled/reman/compatible) HP 74, 75, 74XL, or 75XL ink cartridge refuses to complete the printer alignment following cartridge installation, then the ink cartridge either has a connectivity issue with the flexible printed circuit cable (inside unit where cartridge mates with cable), rear cartridge contacts or cable contacts are dirty with ink residue, or the cartridge is suffering from marginal internal electrical performance. If you run into a problem where the ink cartridge is performing marginally and blocks printing (via the Red X), you can bypass the error message (usually only 1 time per clearing action):


HP Photosmart 4200-4500 5200-5500 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):

http://www.youtube.com/watch?v=UDxRkAGOJaI

HP Officejet J5700/J6400 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):

http://www.youtube.com/watch?v=3X3_D90SSq4


These types of severe cartridge errors (i.e. "refer to documentation" / "incompatible cartridges", "print cartridge(s) problem", etc.) typically indicates the internal micro-electronics of the HP #74/75 cartridge are damaged. The cartridge's electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal electrical failure. You can also run a 'Tap 41' diagnostic test to check cartridges electrical health (this is a forced test).....go to www.inkjet411.com for more information on your specific printer model.



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http://en.kioskea.net/forum/affich-40171-printer-not-printing-black

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If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
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Don

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Photosmart C5280. Instructions on photo cartridge 348 say remove both black and colour cartridges, then install photo cartridge in right hand cartridge holder. Printer screen then tells me to install...


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If you are buying from a reputable re-manufacturer then this will be a very rare problem. It happens with genuine HPs too.

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hp74a.jpg HP #74 Cartridge Refill Instructions
Black cartridge

Instructions
1. Put the cartridge on some paper towels in an area where you can tolerate a spill.
2. Peal off the top label. hp74b.jpg
3. Fill the syringe with 20ml. of black ink.
4. Very S-L-O-W-L-Y inject ink into any hole (they all go to the same sponge, HP just used the same color mold for the black ink cartridges).
5. When finished, replace the top label or leave it off (it will make no difference in the printing).
6. Replace the cartridge and run 1 - 3 cleaning cycles as per printer instructions.
Or print the following pages:
http://www.refillinstructions.com/black.htm for Black

For best results, leave cartridge in printer for 8 hours after refilling so the ink can saturate the entire sponge.
A Refill Kit should include Ink plus the following:
One 30cc Syringe

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