Question about SanDisk Sansa m250 MP3 Player

3 Answers

Sansa m250 My 3 week old player has started to freeze during playback. None of the buttons work. Only thing I can do is to diconnect the battery. I tryed the sandisk support but I got an support box called eBox. But as it happens it is broken also I cant log into it to get an answer to my Sansa Problem.

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3 Answers

Just hold the button power for about 2 minutes dont let it go till it turns off. when it's of u can restart ..it works believe me

Posted on Mar 27, 2007

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Call Sandisk Support and get an authorization and return shipping label. Its seems they are all defective.

Posted on Mar 16, 2007

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I have the same problem. I took the battery out overnight and the next day it was working. This is the information I got from Sandisk. Before we suggest any changes in the player's software or memory, let us first check if this is a power issue. In order to remedy this problem, we might need to do some power cycling. In the case of a frozen or hung device, power cycling refers to turning the device's power off and then on in order to get the device to function again. Let us power cycle by doing the following: 1. Take the battery out of the player. 2. While the battery is out, plug the player into a computer's rear USB port. 3. If the screen is blank, try a different USB port. If the computer is a laptop, try this procedure on a desktop before moving on to the next step. 4. If the screen reads ?USB Connected? when the player is plugged in with no battery, unplug the player. 5. Hold the power-on button for 45 seconds (Please perform even if there seems to be no reaction from the player when connected to the computer). 6. Connect it to the computer again (still without the battery). 7. If the screen once again reads ?USB Connected,? disconnect the player and insert a new battery which has never been previously used. 8. Try powering on the device. 9. If it still will not work, repeat the process and leave the battery off the player for 1 hour before powering on the device. 10. If none of these procedures are successful, try to update your firmware. Note: Firmware updates are coded instructions that can be written into the program memory chips of the device itself to improve or correct how the device performs certain functions. Refer to the following link, read the instructions there, and apply the latest firmware update: http://www.sandisk.com/Retail/Default.aspx?CatID=1295 Note: The player is only supported on Windows XP. We do not recommend the usage of the player on any other operating system. If the player is not recognized, try it on another computer. At this point, it is best to format the player to see if this is caused by file corruption. Formatting will erase everything on the player, therefore, before doing so, it would be a good idea if we back up all the files that is on the player. 1. Open "My Computer" and right click on the "Removable Drive" that pertains to your Sansa. 2. On the drop down list that appears, choose "Format." 3. On the "File System" drop down list, make sure that "FAT" is highlighted. 4. Click "Start." Once formatted, the player will immediately be rid of any corruption and should be usable once more. At this point, it is best that you apply the latest firmware for your player.

Posted on Mar 08, 2007

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Posted on Jan 02, 2017

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1

Check the orange "Hold" switch on the left side of the Sansa C150, if you cannot turn on the MP3 player or if none of the buttons is working. When the "Hold" switch is up, the buttons are disabled. Slide the "Hold" switch down to activate the buttons again.
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Press and hold the "Power" button until the LCD screen lights up when turning on the MP3 player. Pressing the button quickly does not turn on the device. The "Power" button is located on the front of the device, under all the other control buttons.
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Replace the AAA battery, if you cannot power on your MP3 player. To replace the battery, remove the battery cover from the back of the device by pressing in on its tab and pulling it off. Remove the old battery, insert the new battery and replace the cover. One AAA battery provides approximately 15 hours of power for your Sansa C150.
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Change the backlight settings to conserve battery life. This is useful if you find the battery loses power quickly during normal use of your Sansa C150. To change the backlight settings, choose "Settings" to bring up the "Settings" menu. Select "Display," "Backlight" and then a shorter backlight time. The backlight will shut off after a period of inactivity that matches your backlight setting.
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Review your music purchases to understand what rights you've purchased to the content, if you are unable to play a track back on your Sansa C150. When you purchase music, it comes with certain rules for how you can store and play it. You may not have paid for the right to transfer the song to a portable media player.
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Reset the Sansa C150 if it acts erratically or if you have other problems. To reset the device, open the "Settings" menu and choose "Reset All." Choose "Save" to finish restoring the MP3 player to its factory default settings. If you decide not to reset the device during this process, select "Cancel" instead of "Save."




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Start the sansa updater, set sansa to recovery mode plug into computer. unplug when told sansa should restart (Lock sansa press and hold rec and menu until recovery begins)

Also you can Try
Reset All
NOTE: THIS IS AN ADVANCED OPERATION AND RESTORES ALL SETTINGS
TO THE FACTORY DEFAULTS. NORMAL USERS ARE NOT RECOMMENDED
TO PERFORM THIS OPERATION!
If your device freezes up press the Menu button and hold for 15 seconds.
This is like a power down of the device. Once you perform the reset, the adjustments you made during last operation
will be gone.....

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My Mp3 player keeps turning on repeatedly


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Aug 07, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Frozen


Recovery Mode method first, then firmware upgrade

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

May 25, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

4 Answers

Sansa C250


Mine froze up and I just took the battery out. Then it stopped freezing up.

Mar 01, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

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