Question about HP 1010 Plain Paper Inkjet Fax

1 Answer

HP fax 1010 - receives on LCD but never prints fax

I cannot receive certain faxes. I need to get faxes from the home where my autistic brother lives, and I never receive them. I've even been on the phone with them, as they dial the number, and the HP fax 101 rings, and says "Receive." - But then never prints out the fax. I have looked at the report immediately afterwards and it shows no record of having received the fax. Also, I have printed any faxes in memory, just in case, and again, no fax. This has me stumped. Any ideas? Thanks. kz

Posted by on

  • Anonymous Nov 14, 2007

    I have the same problem, but only when faxing from a vonage to vonage fax line. (VOIP)

    I used a service called to check my fax and it came through fine

  • mountainboy Dec 08, 2007

    My HP 1010 fax has just started doing the same thing (Oct 07). I go through the sending procedure, the indicator says "receive" and the printout shows "result:OK" after the fax was sent, yet the recipient says the fax was never received.



1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 163 Answers

Can you receive from other numbers? Can you brother xmit to other numbers? Can you xmit to him?

Posted on Apr 23, 2007


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer


Yes, You can.

Press Settings (The Wrench Button)
Navigate to "Print Report" - Press OK
Navigate to "Reprint Faxes" - Press OK

"Reprint All Faxes" - Press OK

Or Navigate to "Reprint One" - Press OK

Navigate to Date/Time Received of fax to reprint - Press OK

May 19, 2012 | Brother IntelliFax-2820 Laser Fax

2 Answers

I can send but not receive on my HP fax 1010. Both send and receive modes had been working just fine until this past weekend. I suspect I might have accidently bumped a button on the front...


Since you have verified from the manual and see no issues with the settings I doubt that you have done some thing wron with the settings. Even though just check whether you plugging the phone line into the line jack or the phone jack on the fax machine, it should plug in to line. Also try and unplug/replug the units power cord as well as trying a different phone jack location. If tghis does not work try to capture the error that you get as this would help in entering in the troubleshooting link provided bellow:

Please get back to us if you have further query else please accept the suggestion.

Thank you for contacting

Jan 19, 2011 | HP 1010 Plain Paper Inkjet Fax

1 Answer

How can I delete the memory on a brother mfc-465cn printer fax machine? It will not receive faxes due to this

Review page 65 in your manual. Changing the "Advanced Fax Operations:"

If received faxes are left in your machine's
memory when you change the Advanced Fax
Operations, the LCD will ask you one of the
following questions:

Erase All Fax?
Yes - Press 1
No - Press 2

Print All Fax?
Yes - Press 1
No - Press 2

• If you press 1, faxes in the memory will
be erased or printed before the setting
changes. If a backup copy has already
been printed it will not be printed again.
• If you press 2, faxes in the memory will
not be erased or printed and the setting
will be unchanged.

Dec 11, 2009 | Brother MFC-465CN InkJet Printer

1 Answer

Brother MFC-240 will not receive faxes...

I cant get my MFC-290 to receive incoming faxes

Sep 21, 2009 | Brother Multi-Function Center MFC-240C...

1 Answer

Brother mfc- 665cw, receiving faxes

From the Brother web site.

Description of Problem 100000018247
When I launch PC-Fax Receive Program, I receive an error stating: The Fax Receive program must be started to receive PC faxes. What can I do?pc fax rx

Description of Solution 200000023257
You may receive this error if the pc fax application is closed and you have faxes stored in the memory of the machine. To resolve this issue,you will need to print the faxes already stored in the memory of the machine. To print the faxes, please follow these steps:

1. Press the MENU key.

2. Press the UP OR DOWN ARROW key to select Fax.

3. Press the OK key to confirm your choice.

4. Press the UP OR DOWN ARROW key to select Print Fax.

5. Press OK.

6. Press the BLACK START key.

- Your Brother machine will print the stored faxes.

7. Press the STOP/EXIT key to exit the menu.

8. Once the stored faxes have been printed, click WINDOWS/START, (ALL) PROGRAMS, BROTHER, XXX-XXXX (X = MODEL NUMBER), PC-FAX RECEIVING, XXX-XXXX or RECEIVE (depending on your operating system).

9. The Brother PC-fax receiving icon will now appear in your Windows Task Tray indicating that Brother PC-Fax Receiving is active.

Jul 03, 2009 | Brother MFC-7820N Printer

1 Answer

Fax can not recieve. It sends okay. Hp fax 1010

Most likely the machine has been set to "manual receive" from either "fax/tel" or "automatic" receive. check your manual to check/ change the setting.

May 26, 2009 | HP 1010 Plain Paper Inkjet Fax

1 Answer

Incoming Fax is blank


Dec 04, 2008 | Brother IntelliFAX 4100 Laser Fax

1 Answer

HP 1010 fax - only receives first pages of a fax

Do you have DSL, or any other type of digital phone line.

Usually this is caused by a "noisy" phone line; some sort of interference.

Sep 23, 2008 | HP 1010 Plain Paper Inkjet Fax

2 Answers

Cannot receive faxes, but can send

I can send faxes from my HP Fax 1010, but cannot receive them. I can dial the number from another phone but it will keep ringing and the machine never picks up. We have tested the phone line and all seems well. Is there some setting on the fax machine itself that I need to change in order to receive? Any assistance you can provide would be greatly appreciated.

Aug 25, 2008 | HP 1010 Plain Paper Inkjet Fax

2 Answers

Receiving faxes

First make sure your line cable is plugged into the correct place. Most Brother machines have a plug for Line and a plug for Extension (EXT), make sure it's plugged into "Line".

Go into the menu on your Brother machine and select Fax, then Setup Receive and then select Easy Receive. This will usually solve most recieve problems.
Brother machines come with s default of 4 rings before they will answer, make sure none of your other devices (such as an answering machine) are set to a lower number of rings or the fax machine will never grab the line.

If you have distinctive ring, make sure you have it set up in the machine. There is a section in the owners manual for setting up discinctive ring.

If the machine grabs the line and goes through the motions but nothing comes out on the page (no black print) then make sure you are using a Brother ink cartridge (not refilled or generic) and print out the test page using the "ink" button. Allow the machine to clean a few times and see if the test page prints out correctly. If you are using refills or a generic black, you might have premanently damaged the print head. In this case take it to a service centre to have the head tested.

Oct 25, 2007 | Brother MFC 420CN All-In-One InkJet...

Not finding what you are looking for?
HP 1010 Plain Paper Inkjet Fax Logo

Related Topics:

133 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

Ben Johnson

Level 3 Expert

685 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides