Question about Polycom VSX 7000 Video Conference

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Can not able to dial out any number from Polycom VSX 7000.

Problem is while dialing any number from Polycom VSX7000 thru ISDN BRI lines, an error is coming that Destination address is invalid please check the address.

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  • andy9940 Apr 03, 2009

    the far end did not support the requested channel type. contact your network administrator for assistance.

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  • 10 Answers

Check out the following things:-

1. When dialing a ISDN number, be sure that the call preference has not been set to IP H.323 on the home screen just below the dialing field.

2. Check with your service provider that outwards dialling have been enabled on the lines provided to you.

Posted on Apr 02, 2009

  • jacekronczka Feb 07, 2011

    @chinku42us
    I've similar problem like posted. When i change call preference to ISDN on home screen, dialing phone number it automaticaly switch to H.323. Is there any option to change preference ? In Net-> call preference i haven't seen such option.

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4 Answers

Can't get to the home screen


I've just solved that problem in the VSX 7000 of my girlfriend's Job.

Your VSX7000 has at least 4 video outputs, 1 for VGA and Supervideo 1 and Supervideo 2.

Firstly you should try VGA connector, because the main menu may be there, so you could change the configuracion.

If you can't see main screen in any of the output connectors you'll have to use the http tool.

In your internet browser enter the camera IP address, and you'll get the Web Interface of the VSX7000.

It will prompt you for user & password, the default options are "Admin" and your VSX7000 serial number (14 digits) you can find this number under the camera.

Once you're in the Web Main Menu, click on Site Map. There you can choose what you want to see in the screen of Monitor1 (My menus are in Spanish, maybe your menu says something like "screens" but I'm sure you'll find it)

If you choose Monitor/Screen 1 as Svideo, and select it as output for Local, Remote and Content you should see the Main Menu after the VSX7000 Reboots.

I hope it would be useful for you, if you have any problem with this let me know... This VSX7000 is working fine now, so yours should work!

Sep 19, 2007 | Polycom VSX 7000 Video Conference

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