Question about Sony CRX835E CD-RW/DVD-ROM (Combo) Burner

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Cannot read CDs, can read DVDs

My CD reader can read DVDs fine, but cannot read CDs anymore. I took it to a computer shop recently and they said it was a SW problem, that I should rebuild the laptop SW. However, my Windows XP OS recovery disk is a CD and I am afraid to be stuck with a dead system if I try that.
My CR reader is a Sony CRX835E CD-RW/DVD-ROM
Any suggestion?

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If it would have been a soft problem it wouldn't have worked at all, the driver is for the unit, not just for a function. Most likely it's a HW problem: either the laser died or the lens is dirty - try cleaning it.
Btw if your unit can't read cd's how those morons at the shop expect that you could reinstall (or repair) your Windows? 
Test your unit your self: take it out, put it in another laptop (or in an external case and attach it to another pc and check there. If it's dead then replace it with a new one - preferably a dvd-writer of any mark.

Posted on Sep 12, 2009

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