PS3 is The amazing device by sony but it has some common problems like
sound problem, video problem etc.... Good news is that these all
problems can be repaired with the help of DIY Guides, one such guide
available at PS3 Repair Blog.
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I agree with the guy from Sony, the reason for this is the HDMI cable should support the transfer of audio and video over the same cable, if your only getting video over it, the cable could be defective, or its possible that you have another cable in the spot where speakers should go that is over riding the HDMI.
What exactly is the HDMI cable plugged into? Is it direct from TV to PS3? If you have a stereo set lying around that supports HDMI - try having it run through that. Is the TV muted? check if you can get sound while watching normal TV channels. Worst comes to worst, use RCA Plugs remembering that the composite video is (yellow) and stereo audio is (white and red). You don't need to connect the composite video, but connect the stereo audio.
If this did not solve the problem, please leave a comment and I'll get back to you once I can =)
When you switch from one cable connection to another (Hdmi to AV etc) you need to reset the PS3 to its default settings. Basically what is happening is, your PS3 is set to HDMI, so when you plug in AV cables it doesn't know it. So you have to reset it. Hook your PS3 up to whatever cables (make sure system is fully off) then hold the front power button down for a few seconds.
Doing this will reset the display settings. You can then go into the XMB (main menu) and choose your connection. Although the PS3 should do this during the start up on its own.