Question about Maytag Neptune MAH5500B Front Load Washer

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Mold collecting in soap dispenser area, around door gasket

I stupidly did not join in the class action suit thinking I would never have such a problem. Now how do I remedy the darn situation. Please help with any solutions....

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The class action law suit didn't get the consumer much. Most of the monetary settlement money went to pay off lawyers and court costs, not to really help consumers with their problems. If you were fed up with Maytag and wanted to get another brand machine, it really did nothing. If you wanted a newer Maytag machine, you got a relatively small good will certificate toward purchase of a new Maytag. All in all, the consumer got almost nothing, so don't feel too badly that you were not in the class action suit. All that being said: What Benimur was basically correct. Replacing the front seal with the new style, which includes a drain tube from the bottom of the gasket back into the drain tub helps prevent water from remaining at the bottom of the door seal, which was a major cause of the problem. The other big part of the problem is the amount of soap and fabric softener used, which builds up a scum inside the water drum and leads to odor issues. In addition to Ah-Fresh, Whril-Away hot tub cleaner or Smelly Washer Cleaner ( smellywasher.com ) are alternatives. After cleaning, make sure you use no more than 1 tablespoon of soap and 1 teaspoon of fabric softener per load, due to the much lower amount of water these machines use compared to top load machines.

Posted on Dec 14, 2008

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It had been resolved when Maytag put drainage holes in the front, so that the water would not sit under the rubber gasket just inside the door. It seemed to me that the gasket could still collect water, but I was assured that there was no longer any need to worry about mold or mildew. Then I was informed about an "antimicrobial agent"

impregnated into the rubber gasket
substitute hydrogen peroxide), water should be turned off after each use to prevent collection of water in the gasket, and one should be aware of any stagnant water odors, since this indicates the presence of mold. A friend of mine has one and loves it. However, when I told her what I had discovered, she checked the gasket, reported it was full of slime, and cleaned it out. No antimicrobial agents are utilized in top loaders or front-loading laundrymat machines, because the latter are in constant use, so there is no opportunity for water to collect underneath the rubber. Also you cannot use vinegar in the machine as this will ruin the sensors.

Posted on Dec 14, 2008

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  • AbdulRahiman S Dec 14, 2008

    leave the door open after doing wash loads, and so  no problem may come.

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HI
Of all washing machine parts, the water pump probably takes the most punishment, because it is constantly in use. When the pump fails, you can hear or see the trouble: a loud rumbling inside the machine, or a failure of the water to drain out of the tub. Here's what you can do to fix THIS
Step 1: Check the drain hoses to make sure they are draining properly. Remove the water supply hoses from the back of the washer. With long-nosed pliers, extract the filter screens from the valve ports in the washer or from the hoses themselves. Wash the screens thoroughly. Then replace them and reattach the hoses. If the machine still rumbles or doesn't drain, examine the pump.

Step 2: To access the pump, first bail and sponge out any water in the machine's tub. Then tip the washer over on its front, using a heavy blanket or pad to protect the washer's finish. Remove the back service panel. The pump is usually located along the bottom of the machine, but with the unit tipped on its front it's easier to remove the pump through the back than through the bottom of the washer.

Step 3: Locate the pump. It has two large hoses attached to it with spring or strap clips. If the clips are the spring type, pinch the ends of the clips together with pliers to release them, and slide the clips down the hoses. If the clips are the strap type, unscrew the metal collar to loosen the clamp. Disconnect the hoses by pulling them off the connections. If the hoses are kinked or crimped at these connections, straighten them as best you can and reconnect them. Then try the machine again to see if this kinking was causing the problem. If the machine still doesn't drain, you'll have to remove the water pump.

Step 4: To remove the pump, loosen the bolt that holds the drive belt taut and move the washer motor on the bracket to loosen the belt. Move the motor out of the way and unbolt the pump; it's usually held by two or three hex-head bolts located on the bottom of the pump housing. As you loosen the last mounting bolt, support the pump with your hand. Then lift the pump out of the washer.

Step 5: You should take the pump apart if you can, because the trouble could be lint, dirt, or pieces of cloth or paper clogging the pump impeller. Clean away all debris inside the pump and clear any debris out of the water tubes. Then reassemble the pump. Hook up the pump again and test it. If cleaning the pump doesn't put it back into working order, or if the pump housing can't be removed, replace the pump with a new one of the same kind.

Step 6: To install the new pump, set it into position and connect the mounting bolts to the pump housing. Move the motor back into position. Tighten the drive belt on the motor by prying it taut with a hammer handle or pry bar; it should give about 1/2 inch when you press on it at the center point between the two pulleys.

Step 7: Reconnect the hoses leading to the pump.

Posted on Dec 03, 2008

  • ABHISHEK.C
    ABHISHEK.C Dec 03, 2008

    YYOU CAN REFER THISIU CAN REFER TH


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Hi and welcome to FixYa,

The correct procedure for odor (mold/mildew) would of course be to:

  • replace the rubber ring;
  • control the mold with bleach;
  • leave the door wide open when not in use;
  • correct quantity and use of detergent and fabric softener to prevent fungus growth.
Surprisingly, another manufacturer, Whirpool has issued a notice to their users on how to clean/prevent this problem with the use of Affresh available from www.Affresh.com and www.Affresh.ca.

If the above solution has merit, pls click on my "Ask Me" to explore additional options, postback how things turned up or should you need additional information.

Good luck and Thank you for using FixYa.

Posted on Dec 03, 2008

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You need to replace the rubber gasket

Posted on Dec 03, 2008

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Sir/madam,

click this link to solve the problem

Posted on Dec 03, 2008

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Posted on Jan 02, 2017

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1 Answer

How to clean the mold of the rubber


If you have mold on the rubber gasket of your Duet front loader, I can almost assure you that you have lots of mold in other places in the machine. Front loading washing machine are almost hermetically sealed and if the door is left closed, the inside just never dries out. This is just a perfect environment for the growth of mold and other fungi. Once mold gets established in materials such as rubber gaskets, it can be very difficult if not impossible to eradicate because mold grows "roots" deep into the pores of the material, making it very difficult to remove. Eradicating the mold may result in damage to the gasket since my "cure" is to paint on full strength bleach on the moldy surfaces with a brush or sponge (wear gloves). Repeat if necessary. You may wind up having to replace the front door gasket to get all of it. It will probably take more than one application to fully eradicate the mold from the VISIBLE surfaces of the rubber gasket. If you remove the detergent dispenser and peer inside the opening, you may see a lot more mold inside the cavity. If you see mold inside the detergent dispenser cavity, imagine what the rest of the inside of your machine must look like. Do you run a periodic cleaning cycle as advised in the operating manual? Have you read the operating manual? Do you use the absolute minimum amount of HE (non foaming) detergent? Factory instructions for cleaning the door gasket call for mixing 3/4 cup of bleach into 1 gallon of warm water and applying this mixture to the affected gasket area, let stand 5 minutes and wipe the area down with a dry cloth. My experience has shown that this is a grossly inadequate concentration to deal with a deeply seated mold problem in the door gasket. To run the cleaning cycle, the factory calls for 2/3 cup of bleach to be added to the bleach dispenser. "Use of more than 2/3 cup of bleach will cause product damage OVER TIME". Initially, I would definitely consider using a whole lot more bleach than recommended and run two or more consecutive cleaning cycles. Then EVERY USE OF THE MACHINE: wipe the door gasket and all the creases and folds dry with a sponge, remove the detergent dispenser and wipe the cavity dry, leave the drawer out to dry on a clean towel, leave the door open, buy a cheapy plastic box fan and place it inside the machine and let it blow air around the inside of the machine for an hour or so to dry it off quickly, run a cleaning cycle at least once a month. If this sounds too involved or difficult, I would suggest switching to a top loading washer that is much less prone to develop mold growth as air can circulate in these types of machines to a much greater extent than the front loaders.

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Hi


The main cause is usually use of a wrong type of detergent that creates too many suds. These suds collect in nooks and crannies and cause mold. Switch from liquid to powdered detergent.First wipe the inside of the washer, especially the area where the door seals to the inside. Mold can collect around the insides and folds of the rubber seals. Get in there and make sure you cleaned it all. You can use bleach or Pinesol.

Now run a cycle of hot water along with two cups of vinegar or lemon juice to loosen up soap and grime. Remove the fabric softener receptacle and soak it in hot water and detergent. Clean the bleach dispenser with a spray cleaner and paper towels and Q-tips. Don't forget to clean the top rim of the wash bucket as it is up and under where it can't usually be seen easily and becomes dirty. Run the washer empty on a hot cycle one more time.



Please get back to us if you have further query else please accept the suggestion.
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