Question about Maytag Neptune MAH5500B Front Load Washer

7 Answers

Mold collecting in soap dispenser area, around door gasket

I stupidly did not join in the class action suit thinking I would never have such a problem. Now how do I remedy the darn situation. Please help with any solutions....

Posted by on

7 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 1,543 Answers

The class action law suit didn't get the consumer much. Most of the monetary settlement money went to pay off lawyers and court costs, not to really help consumers with their problems. If you were fed up with Maytag and wanted to get another brand machine, it really did nothing. If you wanted a newer Maytag machine, you got a relatively small good will certificate toward purchase of a new Maytag. All in all, the consumer got almost nothing, so don't feel too badly that you were not in the class action suit. All that being said: What Benimur was basically correct. Replacing the front seal with the new style, which includes a drain tube from the bottom of the gasket back into the drain tub helps prevent water from remaining at the bottom of the door seal, which was a major cause of the problem. The other big part of the problem is the amount of soap and fabric softener used, which builds up a scum inside the water drum and leads to odor issues. In addition to Ah-Fresh, Whril-Away hot tub cleaner or Smelly Washer Cleaner ( smellywasher.com ) are alternatives. After cleaning, make sure you use no more than 1 tablespoon of soap and 1 teaspoon of fabric softener per load, due to the much lower amount of water these machines use compared to top load machines.

Posted on Dec 14, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 1,952 Answers

It had been resolved when Maytag put drainage holes in the front, so that the water would not sit under the rubber gasket just inside the door. It seemed to me that the gasket could still collect water, but I was assured that there was no longer any need to worry about mold or mildew. Then I was informed about an "antimicrobial agent"

impregnated into the rubber gasket
substitute hydrogen peroxide), water should be turned off after each use to prevent collection of water in the gasket, and one should be aware of any stagnant water odors, since this indicates the presence of mold. A friend of mine has one and loves it. However, when I told her what I had discovered, she checked the gasket, reported it was full of slime, and cleaned it out. No antimicrobial agents are utilized in top loaders or front-loading laundrymat machines, because the latter are in constant use, so there is no opportunity for water to collect underneath the rubber. Also you cannot use vinegar in the machine as this will ruin the sensors.

Posted on Dec 14, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 306 Answers
  • AbdulRahiman S Dec 14, 2008

    leave the door open after doing wash loads, and so  no problem may come.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,239 Answers

HI
Of all washing machine parts, the water pump probably takes the most punishment, because it is constantly in use. When the pump fails, you can hear or see the trouble: a loud rumbling inside the machine, or a failure of the water to drain out of the tub. Here's what you can do to fix THIS
Step 1: Check the drain hoses to make sure they are draining properly. Remove the water supply hoses from the back of the washer. With long-nosed pliers, extract the filter screens from the valve ports in the washer or from the hoses themselves. Wash the screens thoroughly. Then replace them and reattach the hoses. If the machine still rumbles or doesn't drain, examine the pump.

Step 2: To access the pump, first bail and sponge out any water in the machine's tub. Then tip the washer over on its front, using a heavy blanket or pad to protect the washer's finish. Remove the back service panel. The pump is usually located along the bottom of the machine, but with the unit tipped on its front it's easier to remove the pump through the back than through the bottom of the washer.

Step 3: Locate the pump. It has two large hoses attached to it with spring or strap clips. If the clips are the spring type, pinch the ends of the clips together with pliers to release them, and slide the clips down the hoses. If the clips are the strap type, unscrew the metal collar to loosen the clamp. Disconnect the hoses by pulling them off the connections. If the hoses are kinked or crimped at these connections, straighten them as best you can and reconnect them. Then try the machine again to see if this kinking was causing the problem. If the machine still doesn't drain, you'll have to remove the water pump.

Step 4: To remove the pump, loosen the bolt that holds the drive belt taut and move the washer motor on the bracket to loosen the belt. Move the motor out of the way and unbolt the pump; it's usually held by two or three hex-head bolts located on the bottom of the pump housing. As you loosen the last mounting bolt, support the pump with your hand. Then lift the pump out of the washer.

Step 5: You should take the pump apart if you can, because the trouble could be lint, dirt, or pieces of cloth or paper clogging the pump impeller. Clean away all debris inside the pump and clear any debris out of the water tubes. Then reassemble the pump. Hook up the pump again and test it. If cleaning the pump doesn't put it back into working order, or if the pump housing can't be removed, replace the pump with a new one of the same kind.

Step 6: To install the new pump, set it into position and connect the mounting bolts to the pump housing. Move the motor back into position. Tighten the drive belt on the motor by prying it taut with a hammer handle or pry bar; it should give about 1/2 inch when you press on it at the center point between the two pulleys.

Step 7: Reconnect the hoses leading to the pump.

Posted on Dec 03, 2008

  • ABHISHEK.C
    ABHISHEK.C Dec 03, 2008

    YYOU CAN REFER THISIU CAN REFER TH


×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 6,966 Answers

Hi and welcome to FixYa,

The correct procedure for odor (mold/mildew) would of course be to:

  • replace the rubber ring;
  • control the mold with bleach;
  • leave the door wide open when not in use;
  • correct quantity and use of detergent and fabric softener to prevent fungus growth.
Surprisingly, another manufacturer, Whirpool has issued a notice to their users on how to clean/prevent this problem with the use of Affresh available from www.Affresh.com and www.Affresh.ca.

If the above solution has merit, pls click on my "Ask Me" to explore additional options, postback how things turned up or should you need additional information.

Good luck and Thank you for using FixYa.

Posted on Dec 03, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,550 Answers

You need to replace the rubber gasket

Posted on Dec 03, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,011 Answers

Sir/madam,

click this link to solve the problem

Posted on Dec 03, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to clean the mold of the rubber


If you have mold on the rubber gasket of your Duet front loader, I can almost assure you that you have lots of mold in other places in the machine. Front loading washing machine are almost hermetically sealed and if the door is left closed, the inside just never dries out. This is just a perfect environment for the growth of mold and other fungi. Once mold gets established in materials such as rubber gaskets, it can be very difficult if not impossible to eradicate because mold grows "roots" deep into the pores of the material, making it very difficult to remove. Eradicating the mold may result in damage to the gasket since my "cure" is to paint on full strength bleach on the moldy surfaces with a brush or sponge (wear gloves). Repeat if necessary. You may wind up having to replace the front door gasket to get all of it. It will probably take more than one application to fully eradicate the mold from the VISIBLE surfaces of the rubber gasket. If you remove the detergent dispenser and peer inside the opening, you may see a lot more mold inside the cavity. If you see mold inside the detergent dispenser cavity, imagine what the rest of the inside of your machine must look like. Do you run a periodic cleaning cycle as advised in the operating manual? Have you read the operating manual? Do you use the absolute minimum amount of HE (non foaming) detergent? Factory instructions for cleaning the door gasket call for mixing 3/4 cup of bleach into 1 gallon of warm water and applying this mixture to the affected gasket area, let stand 5 minutes and wipe the area down with a dry cloth. My experience has shown that this is a grossly inadequate concentration to deal with a deeply seated mold problem in the door gasket. To run the cleaning cycle, the factory calls for 2/3 cup of bleach to be added to the bleach dispenser. "Use of more than 2/3 cup of bleach will cause product damage OVER TIME". Initially, I would definitely consider using a whole lot more bleach than recommended and run two or more consecutive cleaning cycles. Then EVERY USE OF THE MACHINE: wipe the door gasket and all the creases and folds dry with a sponge, remove the detergent dispenser and wipe the cavity dry, leave the drawer out to dry on a clean towel, leave the door open, buy a cheapy plastic box fan and place it inside the machine and let it blow air around the inside of the machine for an hour or so to dry it off quickly, run a cleaning cycle at least once a month. If this sounds too involved or difficult, I would suggest switching to a top loading washer that is much less prone to develop mold growth as air can circulate in these types of machines to a much greater extent than the front loaders.

Sep 12, 2014 | Whirlpool duet Washing Machines

1 Answer

Mold on inside rubber band and mold in soap dispenser and in back of soap dispenser.


This is quite a common problem and difficult to avoid unless you leave the drawer and door wide open all the time when the machine is not in use (which isn't very practical for most people!). You will find that painting the mould with thich household bleach and leavingit overnight will remove most if not all of the mould. If the first night doesn't get it all out, paint it up again for another night.

Note: You need to be very sure that you have washed all the bleach away after you have done this, so as not to bleach any clothing that then goes into the machine. ash the drawer and rubber thoroughly by hand, paying particular attention to the partially concealed area at the bottom of the rubber gasket between the inner and outer drums. I would also suggest that it is worth putting the machine on a hot wash while empty, to clear any last remnants of bleach.

Aug 25, 2011 | Kenmore HE2 Plus Front Load Washer

1 Answer

Smells mouldy


Hi


The main cause is usually use of a wrong type of detergent that creates too many suds. These suds collect in nooks and crannies and cause mold. Switch from liquid to powdered detergent.First wipe the inside of the washer, especially the area where the door seals to the inside. Mold can collect around the insides and folds of the rubber seals. Get in there and make sure you cleaned it all. You can use bleach or Pinesol.

Now run a cycle of hot water along with two cups of vinegar or lemon juice to loosen up soap and grime. Remove the fabric softener receptacle and soak it in hot water and detergent. Clean the bleach dispenser with a spray cleaner and paper towels and Q-tips. Don't forget to clean the top rim of the wash bucket as it is up and under where it can't usually be seen easily and becomes dirty. Run the washer empty on a hot cycle one more time.



Please get back to us if you have further query else please accept the suggestion.
Thank you for contacting fixya.com



Aug 02, 2011 | Washing Machines

1 Answer

I have the same problem, mold and nasty odor. I just spoke with a very nice young lady at Frigidaire. I was patient but forceful. I requested a new gasket and she agreed to send it directly to me so...


Front loaders are known for building up mold and the smell.
It’s caused by using liquid detergent which is made from animal fat. Use powder. And use the minimum amount.
It’s caused by using fabric softener. Dilute it 50/50 with water.
It’s caused by the water remaining in the tub between washes. Leave the door open to allow it to dry. .
Pull the rubber door seal back and clean the mold off .
Affresh is recommended by some manufacturers. You run it through a wash cycle with it.

Oct 14, 2009 | Frigidaire GLTF2940ES Front Load Washer

2 Answers

LEAKING OUT OF THE FRONT DOOR...HOW DO I REPLACE THE GASKET? WHIRLPOOL GHW9400PT1


inspect the gasket first, you may not have a hole
you may just be over soaping
anything more than a table spoon could cause a suds leak

Oct 02, 2009 | Whirlpool GHW9400 Front Load Washer

1 Answer

Horrible odor from Frigidaire Affinity ATF6700FS


The first thing to do is to CHECK IN AND AROUND THE RUBBER DOOR BOOT (called a bellow) for small articles of clothing (like socks and underwear) that may have gotten lodged in behind the rubber. Pull the rubber back where it meets the wash tub and look behind it. It is common for small items to get stuck here, become forgotten and start to mildew. You should check this area after each wash and clean it periodically to get rid of the formation of soap scum, mold, and mildew. HINT: When you get ready to wash a load of towels, take a dirty towel and clean the door boot thoroughly (including the areas behind the rubber). Immediately place the towel in the wash and run it on a sanitary cycle. This way you eliminate the need for cleaning rags.

PERIODICALLY RUN THE WASHER ON A CLEANING CYCLE. Place the washer on the hottest setting you have (usually a Sanitary cycle) with nothing but bleach in the wash tub. Some newer models actually have a "Clean Cycle" available now just for this purpose. This helps keep the wash tub, drain lines and pump sanitized.

CHECK AND CLEAN THE DRAIN PUMP FILTER. Accumulations of debris in the drain pump filter can also cause odors. HINT: If you own a shop vac, pull the drain hose from the standpipe at the wall and pull a vacuum on the line. This will drain any residual water left in the tub, pump and drain lines BEFORE you remove the drain pump cover. This will prevent a messy clean up later.

LEAVE THE DOOR OPEN IF POSSIBLE. When not in use, leave the door open to allow the tub to air out and to keep mold and mildew from forming on the door bellow. I know this may not be desirable in some households with small children. If too much mildew forms on the rubber and it cannot be removed, replacement of the bellow may be required.

NOTE: This problem is common with front loader style washing machines. The doors on these machines have an air tight/water tight seal that is great for sealing the washer during the wash cycle, but can be terrible for collecting small garments and for not allowing the tub to properly air out when not in use. Following these simple preventive measures can go a long way towards preventing harmful mold and mildew, and towards extending the life of the door bellow and pump.



Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.$%&

Sep 08, 2009 | Frigidaire GLTF2940ES Front Load Washer

1 Answer

Mold in door gasket between door and drum. I have washed it with bleach, will that be enough? I have also cleaned the soap dispenser and dispensing area. Is there any other place the mold could hide that I...


not really but when completed a wash cyc always leave the door open until it cools down, yes this applies e en if you wash in cold water todays modern front load washer mixes both hot/cold

Aug 20, 2009 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

Mold


My GE washer instructions said to leave the door open or mold could form inside. IMO (and many sales reps I spoke with) Frigidaire is not a good brand. And being one of the cheaper brands, you get what you pay for. Good luck with your law suit.

Jun 25, 2009 | Frigidaire GLTF2940ES Front Load Washer

2 Answers

Cant open soap drawer on washer


I opened up the top of the washer by unscrewing the screw in the back. then I pressed down hard on the white plastic cover of the soap dispenser that you will see on the front left hand side of the machine. I also moved it slightly to the right by pushing on the side of the same unit.

The soap dispenser then opened up fine. I cleaned out the soap dispenser from any crud that developed in it. Now it opens and closes nicely.

Did you know there is a class action lawsuit against LG for mold that develops inside of this model washer? I joined in the lawsuit. There should be no mold accumulating in any washer.

Sep 07, 2008 | LG WM-1485FHD Front Load Washer

Not finding what you are looking for?
Maytag Neptune MAH5500B Front Load Washer Logo

23 people viewed this question

Ask a Question

Usually answered in minutes!

Top Maytag Washing Machines Experts

Richard Roth
Richard Roth

Level 3 Expert

9472 Answers

Al Clark

Level 2 Expert

290 Answers

Todd Marr
Todd Marr

Level 2 Expert

77 Answers

Are you a Maytag Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...