Question about V.Smile V Smile Console

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Power won't come on

My son was playing his Vsmile game when I was not in the room. He attempted to change the games without turning it off, I think. Now the power won't come on. I've tried it in several outlets and even changed the battery backup but nothing is working.

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  • jjkepka Dec 24, 2008

    I can't get mine to power up either. With the power off I hold reset/power then plug in the power. I can get a faint blue screen where you can see the "ec" from vetech (barely). ONce I insert a catridge all video is lost. Help!!

    This is an older V.Smile before the microphone was introduced.


  • mchll_hll Jan 10, 2009

    My daughter changed her game and when she tried to turn it back on it won't come on now. I use the ac adapter so i know it's not that the batteries dead so what else could it be

  • melba wright May 11, 2010

    did u take battery pack out and leave without power from electrical socket or the battery? if not do this let stand alone without power access for at least 24 hours. then reassemble.

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This is a problem with the cartridge not the console. The cartridges get dirty and then the console acts as if its broken because it can't read the cartridge. Pull the purple flap up so that you can see the inside of the cartridge and clean it with an alcohol based cleaning solution. Dry the cartridge fully before inserting it back into the console. I have done this for serveral games and they have worked again. A couple of games have just broken and refused to clean up. Hope this helps, let me know.

Posted on Feb 28, 2009

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Each time my kids try this, I take out the power cord from the back of the unit, replug it in, turn on the console to check that it is working, turn it off, put the game in, then turn it back in.  This seems to solve the issue for us.

Posted on Feb 19, 2009

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1 Answer

When i plug in and turn on without a game in it, the v tech display comes on so system is working. but as soon as i put a game in it(3 different games) the game doesn't come on. i've tried putting game...


you have to do this in the right order or it doesn't work. Start with the TV and Vsmile OFF
step 1) put the cartridge in and make sure it is all the way in
step 2) turn the TV on
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if it still doesn't work, unplug the adapter or take the batteries out and let the system clear and then do the steps over. Good luck!

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We had the same problem. Put alcohol on a q-tip. Pull back the plastic sleeve on the Smartridge (game) and clean both sides
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1) Press the Reset – Press and hold the ON button for about 10 seconds
2) Make sure the game is inserted far enough into the system, and that it is pointing in the right direction. You may occasionally need to clean the contacts.
3) Also, make sure you are using the supplied power cord/adapter, not batteries. Batteries cause more problems than they’re worth.
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Try cleaning the contacts on the games. Push back the sleeve on the game and clean good with alcohol. If this doesn't do it, unplug it, and clean the contacts inside the unit with a qtip.

Hope this helps!

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3 Answers

Vsmile will not turn on


HI! Have a few ideas for you. First, are the batteries brand new never used good batteries? Also, are you sure they are in the correct way? If so, try to reset the system. Unplug all cords from the Vsmile. Then, for a full timed minute, press down BOTH buttons on the front of the console. After the minute, plug everything back in and try to power it up. If this does not work for you, please contact Vtech Customer support. You can reach them at 18005212010. Hope you find this helpful! Good luck! :)

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