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You may try default phone and security code to remove restrictions. ur defalt phones codes is 12345 or 00000 u can use it Default 4 Digit user code: 1234 or 0000 Default 6 Digit Security code: 123456 or 000000
Type *#06# at the mobile screen to know IMEI no of your mobile. send the IMEI no to me and i will reply you with unlocking code. IF Problem not Solved So Please New Software install in the Phone Problem will Solved
Wow thats horrible. You would have to do a Hard Reset..and they are the only ones who can give you the codes to do that. I did mine maybe 3-4 weeks ago by calling them and they gave me all the numbers and steps to do it.