Question about HP ScanJet 5370C Flatbed Scanner

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How to remove & reinstall HP 5370C Scanner & 4315 All-in_One

Both were working OK. Tried using 5370C and got messae "Sorry, couldnot access your scaner, your scanner is currrently being accessed by another aplication" Had previous trouble with USB cable so purchased a new one, installed it in the Scannere but not the PC. A few days later PC showed Scanner ready to work (USB still not connected to the PC), tried scanner and it worked. Now it does not, and dont' expect it too with the USB not fully installed. A 'whiz kid' says to remove and reinstall both units (I'm a 87 year old Geezer trying to learn something), but I don't know the correct procedures to go thru to remove and reinstall the 5370C Flatbed Scannere and thh HP 4 in 1. Any information would be helpful but keep it in as non tetical language as possible.

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How to uninstall the software depends on your operating system. If you have windows XP, click on the Start buton, select "Control Panel". When it opens select "Add of Remove" programs (lcick). Wait for the list of progrms to appear and then look for the HP Scanjet software. Click on it and you will be given the option to uninstall. Click to uninstall. When the uninstall has finished, restart your computer and begin the process of reinstalling the software provided by HP again. If you do not have the software, go to www.HP.com and in their "sopport" section enter Scanjet 5370 in the search list.It will give you 3 options, depending on your scnner model. You should probably select the first option 5370c. click on it and it will take you to software downloads. Select the most recent and largest file to download. This will provide the latest software for your 5370. Run the program, restart (reboot) your computer,THEN plug in your USB cord. The computer should tell you that new hardware has been found. Follwo the messages on the screen and (hopefully) your scanner sill woork. The process for Windows 98 and Vista is similr to what I have outlined for Windows XP. Good luck

Posted on Mar 02, 2009

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Pilote HP 5370c windows


Sorry your question is not clear to me.Can you please elaborate so that I can solve your problem?

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The problem is in the connection cable, Check the cable that connects your scanner with your computer, If still not working, try replacing it with a new one.

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go to contol panel and select new hardware. then try it by reading that instruction. if its no result then u can reinstall ur Xp

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1 Answer

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Right Click the Setup.exe file- - - ->Select Properties- - - ->Select Compatibility- - - - ->Select "Run this Programme in Compatibility For" Windows XP Service Pack2- - - - ->Also in Privilege Levels, select "Run this programme as an Administrator"- - - > Apply - - - > OK.

Now install the Scanner again with this Setup file and I'm sure you can install your Scanner in Vista and it will work for sure.

Hope this will help you.

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If its a new computer, but with the same software, don't you think it would be the computer's problem???

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Replace the R 105 with a 30E one.
I read somewhere to remove the C118, it can work without

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