Question about OKI Office Equipment & Supplies

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OKI OL410 printer. Paper does not want to feed through - jams when about 3 inches into printer. Roughed up rubber wheel - no difference. Have to push paper to get to to go through. Sometimes it skews the paper and stops. Also black band appears across the page. Have to put spare page through first to clean it OK for the proper sheet. Malcolm Bowden.

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  • mb83 Dec 03, 2008

    The black line which I have had for years has nothing to do with the paper feed which is very recent. The black line seems like light getting to the light sensitive roller but it is right underneath. The paper jam seems like a roller is skidding or a friction pad or something on the left is blocking the pathway.

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Hi Check the feed roller to see if dust hasn't built up. Clean it with a soft rag and some alcohol. 

Posted on Dec 03, 2008

  • ABHISHEK.C
    ABHISHEK.C Dec 03, 2008

    Did you go into the control panel menu and verify that it is set to pick up from the manual tray?


    There are 2 things that control that roller. One is the motor and the other is the logic board which gives the signal to the motor that controls the take up roller.Since the movement of the roller appears to be normal,the logic board may be at fault. Unfortunately I do not have the service manual on this model. In any case, you would need service on the unit. 




  • ABHISHEK.C
    ABHISHEK.C Dec 03, 2008

    if any of these doesnt work it is best to
    Cold reset: 
    1. Turn the printer power off.
    2. Press and hold GO.
    3. Turn the printer power back on and continue to hold GO until the Attention light turns on.
    4. Release GO.
    5. The device lights will begin cycling from front to rear. The cold-reset process will run until completion and the device will go to the ready state.

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I'm still using a 1980's laser printer called a Newgen, so I shouldn't really say "that's quite an antique you're using there".

Out of interest, it isn't a Laser printer, but a LED printer. Instead of writing the image onto the drum with a laser beam, it uses a strip of light emitting diodes (LED's).

Your paper jam problem may not be a paper jam at all, but simply a malfunction of the sensor which is meant to detect a paper jam. Or it may be a tiny corner of a sheet of paper caught somewhere. Or it might be that junior ran a sheet of sticky labels through and one of them got stuck.

Sometimes you can check the paper path by removing the drum (and keeping it in a dark place) and hand-feeding a sheet of paper through the various parts of the printer where there might be an obstruction. But I guess you've already tried that. I once cleared a jam by cutting a piece of A4 paper into a triangle, passing the point through first then once I could see it, I grabbed the point and wiggled the rest of the sheet through. But I've also seen a laser printer that had a doozy of a paper jam -- it had a complete overhead transparency wrapped around the fuser roller, and welded irremovably in place. Let;s hope that isn't it!

By all means contact Oki and see what help you can get. It might take a phone call to Sydney but I'll bet you get some advice that will help you get it going again. The phone number is (07) 3856 2200 in Brisbane and (02) 9690 8200 in Sydney.

Good luck (and please let us know how you fix it......

Take Care.

Posted on Dec 03, 2008

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Make sure there is nothing caught in the rollers. Bits of paper, clips, etc can cause obstruction and cause this issue. Open the cover and inspect the insides carefully. Use a can of compressed air if possible, and a pair of tweezers to remove observable debris.

Also ensure that you clean the rollers with a bit of isopropyl alcohol.

Posted on Dec 03, 2008

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A thick black line is often the printed result of a paper feed problem. Ensure you use the correct
paper, and that the printer's feed tray is properly aligned.


Posted on Dec 03, 2008

  • zabrina liang Dec 03, 2008

    Here is another little printer tip that may work:
    Put in the feeder, a bulk of paper
    If you do put a bulk of paper in at a time, try the oppoite, one piece of paper at a time.

    Printers have their own little temperaments, and you may just need to figure out yours.

    One other note: if you have had this printer for years, it may be time to get a new one=)


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Check the roller clean it with little alcohol and then try

Posted on Dec 03, 2008

  • Legin Varghese
    Legin Varghese Dec 03, 2008

    Roll the roller with you hands and check for the bit of paper or dirt. check the inside of the printer for and foreign object.


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On Oki 330 have error 380 still showing after paper jam was cleared


Make sure everything is clean. Please refer to your manual for cleaning instructions; or download a new manual at http://www.okidata.com/ .

Below are how to clear a jam instructions:
How to remove jammed paper 28/07/2013
Paper handling is key to Ensure trouble-free printing. However, paper jams sometime Occur.
You can improve feeding and Avoid paper jams in your OKI printer, by following these simple steps:
Loading the Paper: When loading paper, fan the stack of paper before placing it in the tray. This will shake out any paper dust and reduce any static in the paper, two major causes of paper mis-feeds.
- Place the paper in the tray under the tabs.
- Do not fill above the "PAPER FULL" mark.
- Guides Adjust the tray for the correct paper size.
Recommended Media: Use paper specified for the printer
When printing on heavy / thick types of paper, it is best to use the manual feed tray at the front of the printer.This will Provide a straighter paper path to Prevent potential paper jams.
Cleaning: Periodically wipe the rubber rollers inside the area That holds the paper tray with a soft cloth.
dust Paper and simple wear may cause these rubber rollers to slip and not feed the paper properly.

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If I load my paper at the 'proper' height, it will not feed. If I push the paper down too far, I get a 'paper jam' message. What works for me (even though it's a royal pain) is to feed 1 sheet of paper at a time. Put 1 sheet in so it's level with the top of the feed tray, then gently push it down 3/4 of an inch. That works for me. Good luck.

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Hello sir; It depend on where the paper got jam, if jam at the point when paper take off, then you have clean up paper pick up roller or replace it, if jam inside the machine then have to clean up paper feed roller, if jam at the end, check the paper exit senser, make sure it moving freely.

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Turn your printer off and load a single sheet of paper. Move the rubber wheel to anywhere. Turn the printer on and watch what happens in the paper feed slot (in official Epson parlance this is the "automatic sheet feeder" or ASF). You should see the rubber wheel etc set into the correct start postion. Then press the paper feed button and watch again. The plastic "wall" behind the piece of paper should move forward, pushing the sheet into the rotating rubber wheel. This should feed the paper into the "ready to print position". If this doesn't happen, it means something has come adrift inside the paper feed system. To investigate this further requires the printer to be dismantled. Either take it to a technician, or if you want to have a go at doing this yourself, post a new comment to this effect and I will help you do this.

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The problem sounds like your rollers have lost their grip. Remove the paper tray and tip the printer up. Push the red lever on the left of the printer down and you will see the feed mechanism with two wheels. Remove the rubbers on the wheels and turn them inside out. Replace them on the wheels with the worn side now inside and the 'sticky" side out. You should get at least another couple of years worth of use before you need to replace them.

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Apply the dish soap to all exposed wheels.
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