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Check the conections on the battery and drill aren't tarnished. This is a common problem which prevents drills from operating. The contacts can be cleaned with very fine sandpaper.Don't rub too hard or you will remove the chrome plating on the contacts.
This drill has a keyless chuck. Put your bit in the chuck and hold the collar of the chuck while pressing the trigger in the forward position. To undo the chuck do this in reverse. You can also hand tighten the keyless chuck if you prefer. I have a 1/4' adapter that I keep in my drill so I can change bits quickly.
Take the drill out of the hammer drill setting when in reverse. Using the drill setting with the speed on 1 will give the power to free the bit. If the clutch will not engage, GENTLY but firmly switch between forward and reverse. This should work just fine. I hope this solution brings you success! Best Regards, Michael Mittelsdorf