My Ecoquest Freshair unit, about 2 years old and well-maintained, has developed a mysterious habit. The fan, which seems to work just fine, will suddenly stop for a second then resume. The unit is very clean, the filter looks good. Any ideas about what may be causing this, or has anyone else experienced it?
I have not experienced it but I know that if you bought your FreshAir from a dealer with EcoQuest you are entitled to a 3 year warranty. Contact the manufacturer EcoQuest at 1-800-989-2299 and choose technical assistance from the menu. You will be guided through some trouble shooting and if needed you will get an RMA number so you can send your unit in for repair.
If you are not in contact with your EcoQuest dealer anymore and the unit has never been registered with the company you need a purchase receipt with the date on it.
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Your rep should be taking care of this for you. If the unit is defective, it needs to go back to Vollara for repair and should be free to fix. These units come w/ a three year warranty. I used to be a rep but am now just maintaining my own equipment. If you need further help, my email is: firstname.lastname@example.org.
The fan is in a sealed ball-bearing housing, so there's no way to oil it.
If the fan is burned out, it will need to be replaced. You can call Vollara (the new name for EcoQuest) customer service 800-989-2299 and they'll tell you what to do. If the machine is still under warranty, there will be no charge except for shipping it to the company.
Hope this helps.
I have seen it a couple of times where the cable was not properly seated into the back of the machine. If you wiggle the connector, does that make any difference? If this works, then call EcoQuest for an RMA. Is the machine still under warranty? There is a 3 year warranty on FreshAir units, if purchased through an official dealer.
there is a micro switch that the metal rim of the filter that must contact in order for the fan to run tha unit to run. a bend or warpage in that metal filter housing will cuase contact problems with that switch causing it not to run
Some of the older units did have some trouble with the connection for the power cord. Try to push in the power cord all the way and wiggle it a little bit. If it still doesn't come on the unit needs to be serviced.
The FreshAir has a 3 year factory warranty. Make sure to have the unit registered, or have an invoice showing your purchase date. You can call EcoQuest support at 1-800-989-2299
UV bulbs, or rather the RCI cell needs to be changed every three years in the FreshAir, or when the "Replace RCI cell" appears, whichever comes first. The UV bulb loses its intensity over this period of time.