Question about Ecoquest Fresh Air Living Air Purifier

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Ecoquest Freshair unit; fan is intermittent.

Hello,
My Ecoquest Freshair unit, about 2 years old and well-maintained, has developed a mysterious habit. The fan, which seems to work just fine, will suddenly stop for a second then resume. The unit is very clean, the filter looks good. Any ideas about what may be causing this, or has anyone else experienced it?

Thank you!
Susan

Posted by on

  • JeriLucas777 Dec 09, 2008

    fan was decreasing in air flow. After cleaning, still wasn't improved & became intermittent. Now doesn't work at all. It all started with the fan.

  • m_lee_mck3 Mar 14, 2009

    My unit is "cutting" out intermittently - the entire unit quits then restarts. I haven't been using it because I was concerned it may start a fire.



    Also has anyone had any health problems they feel are related to the use of this machine? It is difficult to tell truth from hype from bad info.



    Thanks L

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  • 31 Answers

Hi Susan,

I have not experienced it but I know that if you bought your FreshAir from a dealer with EcoQuest you are entitled to a 3 year warranty.
Contact the manufacturer EcoQuest at 1-800-989-2299 and choose technical assistance from the menu. You will be guided through some trouble shooting and if needed you will get an RMA number so you can send your unit in for repair.

If you are not in contact with your EcoQuest dealer anymore and the unit has never been registered with the company you need a purchase receipt with the date on it.

Hope this helps!
Eric

Posted on Feb 06, 2009

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If the fan is burned out, it will need to be replaced. You can call Vollara (the new name for EcoQuest) customer service 800-989-2299 and they'll tell you what to do. If the machine is still under warranty, there will be no charge except for shipping it to the company.
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Download PDF Manual

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After removing the unit from power, access the Fan blade and spin with finger. If there is any resistance to note then the spindle running through 2 bearing surfaces needs lubrication.

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It is just a function of the machine/job that necessitates such maintenance.

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