Question about Hayward Phantom Robot Cleaner without Booster Pump
I purchased this pool cleaner 18 months ago and the first one had 29 warranty service calls before they replaced it with the new upgrade turbo model and then another 15 service warranty calls and it still does the same things,spins in circles,does not go to top ,gets all tangled up,and so forth they have put so many manifolds in these things that it is rediculous,within 24 hrs after they leave it starts doing the same thing,and they are the only ones to touch it,well now they say that they will not honor warranty since it has expired even though the original problems have never been taken care of,any thoughts,this is the phantom turbo pool cleaner,any thoughts
Sorry to hear the problem. As a service tech, I've had pretty good luck dealing with Hayward. I'd insist that they replace it. Don't talk to a tech on the phone, ask for a manager and tell them the problem. If they still give you grief tell them that you will make it your sworn duty to tell everyone you know about the kind of service you received. Lesson here is to be aware of the warranty period. All manufacturers and suppliers will hope that you don't and will stall you until the period expires. Sound slike they did a lot to try to help. Unfortunately, this vacuum is worthless. Haven't seen one that has performed the way it is supposed to yet. For you money The Pool Cleaner is a great value at just under $300. Have never had to do any repairs on this vacuum. Zodiac Baracudas are also a good value for slightly more. Only one moving part inside that needs replacing every year or so at $30. Look online as they almost always have a $50-$100 off coupon. Call the stores as well they usually have $5o-$100 off too.
Posted on Dec 07, 2008
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Posted on Jan 02, 2017
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Sorry to hear you are having trouble with the pump. Unfortunately there is no reset or other means of restoring your pump to operating condition. If the unit is out of warranty there is no cost effective means to get parts or to have it repaired.
You may be interested in knowing they warranty the pumps for 3 years.
Thanks to www.automaticpoolcovers.com for pulling this rule warranty information together. They sell many of these with the pool cover systems and their site tells you all you need to know about dealing with Rule warranty issues. You can find that information at:
Or Rule direct at www.rule-industries.com.
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