Zoom problem

my device (mini dv Gr Dx 307) (which is showing zoom getting in to tele mode ,i.e, going from 1x to 10x and not coming back),after one month from purchase was totally rejected from jvc srevice(cochin,kerala,india) centre asking me to show the bill which i dont have ,since i bought it from dubai and lost my bill in between, i only kept warranty card and that too for a fresh mini dv camera,who in the world think this type of reputed brand like JVc will cause problem ,and even if it happens it would be rejected from service centre. Still i am using my device which is now 2 years old at the MERCY of GOD Praying continuously that if the zoom started to get struck my entire footage will be waste.. and it happens once in 10 or 20 minutes also.

If i am not treated as the way it should be done to a customer of yours ,who have almost all the home appliance of JVC,purchased as a set from dubai along with this camcorder.. there will not be a single purchase of this brand from me and from my loved ones.. thats for sure..

with great inconvenience
customer
Sreejith