Hi!
I have a brand new 4 CPU's computer with 4 Gigs of RAM, Ati Radeon HD 4870 GPU, Vista Premium 64 bit OS and 500 Gigs HDD. I purchased PSP X2 Ultimate to cover my image handlings. Every time I start PSP it takes veeeeery long time with the cursors to indicate that the program is busy. If I click something during this time the PSP goes to 'Not Responding'. If I kill the PSP with Task Manager and start it again the program seems to be ready for use right away. Is this problem related to the Organizer or something else? Is it possible to fix this problem somehow? I really appreciate your reply and solution.
Brgs,
Mikko Saari
Hi, I got a fabulous response from Corel and it fixed my same problem! Here is what they sent me. The first step did not work alone, but may have been necessary for the second step to work properly. Good luck!
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We are working on a permanent fix for this issue. Use the following
workaround to allow launching of Paint Shop Pro Photo versions X1 or X2:
Delete or rename the Paint Shop Pro Photo XI database file: ImageDB.db.
Database file locations
On Windows XP:
C:\Documents and Settings\<username>\Application Data\Corel
On Windows Vista:
C:\Users\<username>/AppData/Roaming/Corel
Here are instructions to easily delete the ImageDB.db file.
You should now be able to successfully run Paint Shop Pro Photo.
*NOTE: if you receive a message that
the file cannot be deleted or is in use, Restart the computer, then
immediately try deleting the file. It should delete fine after a
restart.
If Paint Shop Pro Photo X2 still hangs
or is slow responding, try the following: Do the following to delete
the Paint Shop Pro Photo X2 Database files. The program will recreate
the files upon next launch. First Close Paint Shop Pro Photo X2 if is
it running.
* To enable viewing hidden files and folders do the following:
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I wrote to Corel thgis morning about this, and will wait 2-3 days for their response. I found NOTHING in their Knowledge Base, other than a suggestion to update my Nvidia driver, which I did, for naught!
I made a copy and did a rename in an another folder for backup and I am still having the issue with both X and X2 version.
Thanks! Now the problem seems to be solved. I'm not quite sure if this is conclusive solution because before trying this I let PSP to "index" pics in my hdd and it worked nice quite a long time. But when I then tried to open a file of older PSP (v6.0) the problem occurred again. I then followed instructions here and it did help. Btw, the folder where I found ImageDB.db was in my computer the Local-folder not Roaming.
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