Question about Corel Paint Shop Pro Photo X2 Full Version for PC (PSPPX2ENPC)

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PSP X2 Ultimate Not Responding

Hi!
I have a brand new 4 CPU's computer with 4 Gigs of RAM, Ati Radeon HD 4870 GPU, Vista Premium 64 bit OS and 500 Gigs HDD. I purchased PSP X2 Ultimate to cover my image handlings. Every time I start PSP it takes veeeeery long time with the cursors to indicate that the program is busy. If I click something during this time the PSP goes to 'Not Responding'. If I kill the PSP with Task Manager and start it again the program seems to be ready for use right away. Is this problem related to the Organizer or something else? Is it possible to fix this problem somehow? I really appreciate your reply and solution.

Brgs,
Mikko Saari

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  • Azcrabcakes Dec 19, 2008

    I wrote to Corel thgis morning about this, and will wait 2-3 days for their response. I found NOTHING in their Knowledge Base, other than a suggestion to update my Nvidia driver, which I did, for naught!

  • mservis Jan 03, 2009

    I made a copy and did a rename in an another folder for backup and I am still having the issue with both X and X2 version.

  • saarimj Jan 04, 2009

    Thanks! Now the problem seems to be solved. I'm not quite sure if this is conclusive solution because before trying this I let PSP to "index" pics in my hdd and it worked nice quite a long time. But when I then tried to open a file of older PSP (v6.0) the problem occurred again. I then followed instructions here and it did help. Btw, the folder where I found ImageDB.db was in my computer the Local-folder not Roaming.

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Hi, I got a fabulous response from Corel and it fixed my same problem! Here is what they sent me. The first step did not work alone, but may have been necessary for the second step to work properly. Good luck!
=================================================

We are working on a permanent fix for this issue. Use the following workaround to allow launching of Paint Shop Pro Photo versions X1 or X2:
Delete or rename the Paint Shop Pro Photo XI database file: ImageDB.db.
Database file locations
On Windows XP: C:\Documents and Settings\<username>\Application Data\Corel On Windows Vista: C:\Users\<username>/AppData/Roaming/Corel Here are instructions to easily delete the ImageDB.db file.

  1. On XP systems, Go to Start | Run. On Vista systems, Click on Start button and then highlight the "Start Search" field.
  2. Type %appdata% and click Ok (or push Enter on keyboard on Vista systems).
  3. Double-click on the Corel folder.
  4. Delete* the ImageDB.db file and then close this window.
You should now be able to successfully run Paint Shop Pro Photo. *NOTE: if you receive a message that the file cannot be deleted or is in use, Restart the computer, then immediately try deleting the file. It should delete fine after a restart.
If Paint Shop Pro Photo X2 still hangs or is slow responding, try the following: Do the following to delete the Paint Shop Pro Photo X2 Database files. The program will recreate the files upon next launch. First Close Paint Shop Pro Photo X2 if is it running.
  1. Go to Start | Run, Type %temp% and click Ok. (on Vista, click Start button, then highlight Start Search. Type %temp% and then push enter on keyboard)
  2. On the Windows® Explorer Tool bar, Click the Up Folder button. The Up Folder button looks like a folder with a green arrow pointing up. If you don’t see it, Click View | Go to | Up one level. (On Vista, click Organize | Layout | Menu bar. Once displayed, go to View | Go to | Up one level).
  3. Double click on the Application data folder. NOTE: The Application Data folder is a hidden folder. Make sure you have enabled viewing of Hidden files and folders to see this folder. We have included instructions* below for enabling this view.
  4. Double-click on the Corel folder.
  5. Delete all content in the Corel Folder and then close this window
  6. Try running Paint Shop Pro Photo X2 again and note how it functions.

* To enable viewing hidden files and folders do the following:
  1. Go to Tools | Folder Options.
  2. Click on View tab.
  3. In the large white area marked Advanced settings, check the "Show Hidden Files and folders" radio button.
  4. Click OK to accept this setting. You should now see the Application data folder as described above.


Posted on Dec 19, 2008

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