E000025-0103 TENGO UNA PROBLEMA E000025-0103

This is a easy fix and very common problem. It is caused by toner from the toner cartridge dropping onto toner supply sensors.(The last two digits of the sub code 0103 denotes which sensor (03 in this case is the black toner supply sensor).

Fix open front cover remove waste toner container by releasing blue locking lever on the right.(point of consideration, when removing waste toner container be careful not to shake or tilt container as if full can spill over into full detection window causing 'waste toner full message'). Then you will need to remove the cover directly above waste toner container, there are 3 screws one at the very bottom of cover roughly in the middle, one top left of cover and one under a cover on the right of cover (to remove the right side screw press down on top of the small cover whilst pulling, this cover will pop off allowing you to get screw out.) now you can remove this cover, underneath this cover you should see a circuit board with lots of wires.Now remove this circuit board and remembering where all the wire connections are and the plastic circuit board support where the circuit board was attached too, allowing visual of all four sensors and ease of cleaning with a blower brush. Re-assemble the copier and reboot machine. Job done.