My 962 does everything except scan. I see that others have the same problem. The scan light turns on when scan task is ordered but the carriage will not traverse. The drive belt is in tact and tight. Has anyone ever tried to change out a motor without costing more than a used printer? Hopefully there is another probable solution. The unit is not new but has been used very little.I am email@example.com
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Hi,.... I'm having the same problem as sharon_mi334. My Dell AIO 962 does not copy, fax or scan...but prints. When attempted(copy, fax or scan), the output is a scanned image or a print out that's completely black. When I looked at the "scanner light unit/ copier camera" or what-ever it's called ... the gizmo that moves across under the glass plate,... I noticed there was NO light coming out of it as it should on any other copier, etc. Sooo,... is that the problem, ie: unable to copy the image? If so, can I fix that by replacing a bulb or a particular unit? Looking for some advice and thank you for your help and time.
you need to go to your printer settings and make sure it is set as the default printer for everything. Make sure it is also set as your default scanner. you may also try lightening the image with the lighter/darker setting on the machine. if this continues, you may want to see if a section of the light is burnt out. this wiill cause darkness on scan & copies but not printing from the c drive. Make sure the machine is lighting up completely when is scans or copies. If part of the lighting is burnt out it will be a fix or replace situation.