Question about Dell 962 Photo All-In-One InkJet Printer

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Dell 962 Printer won't scan

The printer use to scan but now will only Copy, Print, and Fax. The Scan does nothing

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  • Deeena Dec 04, 2008

    I installed the printer driver directly from the Dell website, and it still won't scan. It doesn't matter if I try to scan from the AIO keypad, or use a program that initiates the scan. Nothing works.

  • p_wwag Jan 10, 2009

    On my dell 962 AIO printer i have the same problem will not copy or scan. The lite on the carriage is on, the moter is running and the carriage moves back and forth about 1/2". The unit will print for the laptop.

  • encore03 Apr 29, 2009

    Not only does my scanner not work the light wont even come on

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My scan light will not work

Posted on Jan 18, 2009

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My 962 does everything except scan. I see that others have the same problem. The scan light turns on when scan task is ordered but the carriage will not traverse. The drive belt is in tact and tight. Has anyone ever tried to change out a motor without costing more than a used printer? Hopefully there is another probable solution. The unit is not new but has been used very little.I am dicksing@att.net

Posted on Dec 19, 2008

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Re-install the software that came with the printer.  that should solve the problem
Randy

Posted on Dec 02, 2008

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I'm having problems with my dell aio 962 printer. I cannot print from my computer and the LED diplay will only display some letters or numbers and then just ramdom lines etc.. It's my parents printer and...


COULD BE A COUPLE OF THINGS ...MAKE SURE EVERYTHING IS PLUGGED IN TIGHT...MAKE SURE THE PROGRAM IS LOADED IN YOUR COMPUTER THEN RUN YOUR VIRUS PROTECTION AFTER IT SHOULD WORK.

Jan 21, 2010 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

My Del 962 will not scan. The light does not come on and it does nothing. What should I do?


Hi,.... I'm having the same problem as sharon_mi334. My Dell AIO 962 does not copy, fax or scan...but prints. When attempted(copy, fax or scan), the output is a scanned image or a print out that's completely black. When I looked at the "scanner light unit/ copier camera" or what-ever it's called ... the gizmo that moves across under the glass plate,... I noticed there was NO light coming out of it as it should on any other copier, etc. Sooo,... is that the problem, ie: unable to copy the image? If so, can I fix that by replacing a bulb or a particular unit? Looking for some advice and thank you for your help and time.

medflight.

Dec 11, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Dell 962 printer power and function buttons not working


Hope you can find answers in the manual.

http://support.dell.com/support/edocs/systems/962/en/OM/962_English.pdf

Apr 06, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

2nd request - Dell 962 All-in-one Printer - from glass top


ok..start by removing the printer from your printer panel.

then go here for fresh drivers(not the CD version)

reinstall

hook up printer

see how it works

Mar 17, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Dell all in one printer 962


ok..remove all software for printer

go here for fresh drivers


re install drivers

hook up printer

see how it runs

Mar 08, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Dell No. 962 (All-In-One Printer)


you need to go to your printer settings and make sure it is set as the default printer for everything. Make sure it is also set as your default scanner. you may also try lightening the image with the lighter/darker setting on the machine. if this continues, you may want to see if a section of the light is burnt out. this wiill cause darkness on scan & copies but not printing from the c drive. Make sure the machine is lighting up completely when is scans or copies. If part of the lighting is burnt out it will be a fix or replace situation.

Mar 05, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Error 2200


Error 2200 is a Scan Carrier Stall error... Maybe the scan carrier stalled during a scan job. Turn off the printer, wait a few seconds, and then turn on the printer.

Jan 29, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Dell AIO 962 can't send scanned info


Try reinstalling the printer software by downloading the latest version from support.dell.com.Also try using the printer with a different system if avialable.

Dec 27, 2007 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

Dell AIO 962 Scanner/Fax problems


Go to dell AIO and try the maintenance/ Troubleshoot.

Dec 17, 2007 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

My Dell AIO 962 Printer does not respond


The printer is dead and needs replacement. If covered under warranty, u can get a replacement from Dell. Speak to Dell support and they can give you alternative solution.

Nov 08, 2007 | Dell 962 Photo All-In-One InkJet Printer

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