I have a Dyson Animal it has begun to have so much suction that you can barely move it across the bare floor. I cleaned the base filter and the dust chamber is kept clean. It picks up everything still and is fine on carpet but not sure what's causing the over suction issue?
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I'm sorry to hear you feel your DC40 has too much suction. This sounds unusual, and in order to help you resolve things we would need to take some further details about your machine, and the particular flooring type you're having difficulty with.
When you have your machine to hand, please call us directly so we can talk you through some simple troubleshooting checks to make sure everything is correct with your DC40. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
This is hard to answer without see it in person. Check and make sure there is no broken pieces on the bottom where you could loose suction. Also make sure you have the machine set correctly for either bare floors or carpet. If it is on set on carpet and yopu are cleaning bare floors you might loose suction there also. Also make sure you check all pathways for the dirt to get to the canister fo any signs of blockage. Are all the filters in place like they should be? Sounds like the suction is getting diverted from the floor somehow, make sure everything is secure and locked in place on the canister. Also check on the top of the handle and make sure the little purple screen is moved back into place covering the top of the handle, you could be sucking more air in thru this inlet and not enough off the floor! This is usually moved out of the way when you connect the hose to the handle for your attatchments. It may still be pulled back and needs to be moved forward into place!
Check that the brush control dial is in the centre position when upright and then moves forward when the head is released. If the brush bar is still not spinning when switched on in the vacuuming position, check the base for blockages and remove any threads or hairs from the brush bar as outlined in your user guide or on our website.
If you are still having difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
mine did the same when new, i checked all as above then i noticed that i could twist the round peice that will unplug) (right behind the carpet-bare floor knob) and then i got suction at the base to be able to vacuum the floors, then i notice that there was a peice of plastic broken off that actually pushed a black latch down when either pushing the handle all the way up or down this lets the round piece i'm talking about swap over from base suction to handle suction! hope this helps and everyone can understand what i'm talking about! you have to look close to see where the 2" by 2" piece of plastic is missing!
The dyson.com website had a solution for this particular problem. Just press in a button in the area around the right wheel while lifting the rear of the vacuum up. This allows the base to roll forward enough to go back into the upright position. I did this and it worked. All fixed.